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S/MIME works on active users only not on shared mailboxes

Dear Support Team,

can you please change that? This is the only reason why I still need to run SG as a virtual machine

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[edited by: Raphael Alganes at 2:18 AM (GMT -7) on 7 Jun 2023]
  • Just to be sure: You have the Shared Mailboxes created in Central? Shared Mailboxes should be normal users within Central, which means, you should be able to use them as a S/MIME user. 

    I did not verify it yet, but just wanted to confirm this step. 


  • i have created the shared mailbox on my Exchange Server 2016

    a shared mailbox is in defaul, a inactive user. 

    Sophos technican confirmed the issuue in my ticket 05365660 and told me to raise a feature request on but the ideas .... is offline Disappointed

  • The point about inactive user is correct. AD Sync should be able to sync inactive users. Check your AD Sync tool for this configuration step. 


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