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Report as spam not working "Something went wrong"

Jurre Mijs

One of our customers recently received an email which included a phishing link. I already submitted the website to Sophos Labs through FileSubmission: https://support.sophos.com/support/s/filesubmission?language=en_US


But when I try to report the email as spam in Sophos Central as described in this article: https://support.sophos.com/support/s/article/KB-000033422?language=en_US

I get a red message saying "Something went wrong" in the bottom right. Could this be due to lack of permissions? I have "Partner Help Desk" permissions within Sophos Central. If this is the issue It would be nice to have a message that clearly tells me I don't have the permissions or document the permissions you need in the documentation: https://docs.sophos.com/central/Customer/help/en-us/ManageYourProducts/Overview/LogsReports/Logs/EmailHistoryReport/index.html#report-details

Because there is no mention of it there.



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[edited by: Raphael Alganes at 9:01 AM (GMT -7) on 2 Jun 2023]
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