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Can't use free trial Sophos Central.

taweephol 1976 over 2 years ago

Hi can't use free trial Sophos Central

Added tags
[edited by: Raphael Alganes at 7:33 AM (GMT -7) on 2 Jun 2023]

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Vivek Jagad over 2 years ago in reply to taweephol 1976 +1

In this case, would suggest contact the customer care team once, they will assist you further and help you recover your account .

0 Vivek Jagad over 2 years ago

Hi taweephol 1976

Thank you for your query, as it says the email is already in use, so have you tried re-setting the password of that account ? And then check once you are able to access your account...
cloud.sophos.com

Thanks & Regards,
_______________________________________________________________

Vivek Jagad | Team Lead, Technical Support, Global Customer Experience

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0 taweephol 1976 over 2 years ago in reply to Vivek Jagad

Yeah, I have reset the password but alert message Authentication failed.
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0 Vivek Jagad over 2 years ago in reply to taweephol 1976

In this case, would suggest contact the customer care team once, they will assist you further and help you recover your account.

Thanks & Regards,
_______________________________________________________________

Vivek Jagad | Team Lead, Technical Support, Global Customer Experience

Log a Support Case | Sophos Service Guide
Best Practices – Support Case | Security Advisories
Compare Sophos next-gen Firewall | Fortune Favors the prepared
Sophos Community | Product Documentation | Sophos Techvids | SMS
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0 taweephol 1976 over 2 years ago in reply to Vivek Jagad

i can contact with email support@sophos.co.th. right? or should another contact.

please recommend contact for me.
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0 Vivek Jagad over 2 years ago in reply to taweephol 1976

Here are the contact details according to your region, you may select:
https://www.sophos.com/en-us/company/contact/apac

or also raise a service request here: https://support.sophos.com/support/s/?language=en_US

Thanks & Regards,
_______________________________________________________________

Vivek Jagad | Team Lead, Technical Support, Global Customer Experience

Log a Support Case | Sophos Service Guide
Best Practices – Support Case | Security Advisories
Compare Sophos next-gen Firewall | Fortune Favors the prepared
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0 emmosophos over 2 years ago

Hello there,

This was due to an issue we had yesterday that has been fixed; you can find more information on the following link.

Regards,

Emmanuel (EmmoSophos)

Technical Team Lead, Global Community Support
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