Sophos Email customers using IP-based mailflow rule connectors must migrate to certificate-based configuration by March 31st. To see if you're affected Click Here.

Thread Info
  • State Not Answered
  • Locked Locked
  • Replies 2 replies
  • Subscribers 18 subscribers
  • Views 1743 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Smart banner taking up whole email

Matt Chase

Hi,

We recently had an issue where a user was replying\forwarding an email from an external user. The email had the smart banner on it from the external user. When our user replied to the email our internal users that received it saw either a blank email or a very large yellow box, like the smart banner blew-up in size. This has happened the last 2 times this user either replied to or forwarded an email with a banner attached. A screenshot below shows the blown-up yellow banner.

If we manually remove the banner info before forwarding the email, it all send fine. Has anyone encountered this before?



Added tags
[edited by: Raphael Alganes at 3:14 AM (GMT -7) on 7 Jun 2023]
  • 0

    Hello Matt,

    Thank you for contacting the Sophos Community.

    I would recommend you to open a case with Support to get this investigated, however when opening the case, please add if you’re using ToC and what email client is being used, and server (e.g Exchange, O365), and provide the chain of emails, (originals) so it can be investigated.

    Regards,

     
    Emmanuel (EmmoSophos)
    Technical Team Lead, Global Community Support
    Sophos Support Videos | Product Documentation  |  @SophosSupport  | Sign up for SMS Alerts
    If a post solves your question use the 'Verify Answer' link.
  • 0

    Would be interesting to see what causes it. I've seen similar things with signatures and various email clients where the image just goes mental large. Almost as if something isn't complying with standards.

    Can you replicate it with another user or webmail client?

    If you do find out what causes it please let us know.

Unfiltered HTML