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Super Admin Management of Employee Self-Service Portals

As the Super Admin, am I able to manage each self-portal if needed? Can I see who has responded to the company-wide Invitation to set up a self-portal? Can I see each employee's Allow/Block List and/or manage it? Can I change an employee's self-service portal password as the Super Admin? Can't seem to find anything on this, although Sophos Chat said I am able to do most of these things (but wasn't able to direct me anywhere).

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[edited by: Raphael Alganes at 8:41 AM (GMT -7) on 1 Jun 2023]

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0 emmosophos over 2 years ago

Hello Patrick,

Thank you for contacting the Sophos Community.

Would you mind sharing the auto-created Case ID the system opened when you were on Chat, so I can reach out to the Agent that mentioned this to you?

As far as I am aware this isn’t possible at the moment, but there are improvements for the Super Admin and the SSP.

Regards,

Emmanuel (EmmoSophos)

Technical Team Lead, Global Community Support
Sophos Support Videos | Product Documentation | @SophosSupport | Sign up for SMS Alerts
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0 emmosophos over 2 years ago

Hello Patrick,

Thank you for contacting the Sophos Community.

Would you mind sharing the auto-created Case ID the system opened when you were on Chat, so I can reach out to the Agent that mentioned this to you?

As far as I am aware this isn’t possible at the moment, but there are improvements for the Super Admin and the SSP.

Regards,

Emmanuel (EmmoSophos)

Technical Team Lead, Global Community Support
Sophos Support Videos | Product Documentation | @SophosSupport | Sign up for SMS Alerts
If a post solves your question use the 'Verify Answer' link.
Cancel
Vote Up 0 Vote Down

Cancel

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