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Emails deleted with reason "Block user list"

Hello

Sophos email has begun suddenly to delete emails from a particular sender to a particular recipient , as the user set with "block sender" this behavior,

but he told me that it hasn't set anything to cause this.

Is there a way to see individual "user block" lists or to understand what's going on ?

I opened a case to support but is't still unresolved....

Thanks

Regards

Antonello

Added tags
[edited by: Raphael Alganes at 8:48 AM (GMT -7) on 1 Jun 2023]

Top Replies

Bob The Rock over 3 years ago +1 suggested

Hi Antonello, please enable the self service portal and let the affected user login there to check the personal allow / block list. Also check the global allow / block list.

0 Bob The Rock over 3 years ago

Hi Antonello,

please enable the self service portal and let the affected user login there to check the personal allow / block list. Also check the global allow / block list.

Cheers,

/[bOB|tHE|rOCK]\
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0 Antonello Ledda over 3 years ago in reply to Bob The Rock

Hi Bob

I resolved put in the global allow list the whole domain of the sender , due to enteprise policy I cannot enale the SSP for normal users.

But what's happening is a real mystery .

Antonello
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0 Sophos User5387 over 2 years ago

I have also noticed that almost every single time one of my users reports that someone called to tell them they were getting a bounce message is because of this "User Block List". Adding the domain to the global allow seems to resolve it. However, I found one today where I could actually log in to the SSP as the user. The email address in question was NOT in their list. Something else is happening.
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0 Annie RJ over 2 years ago

Hi, I had the same issue but after reading the comments from here I got my solution, Thanks for this community.
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0 Edwar Saif over 2 years ago

How Admin/users can delete all quarantines emails of a user as bulk Link.
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0 Fred_B over 2 years ago in reply to Antonello Ledda

If you cannot enable the SSP than also disable the setting in Policies that they are allowed to block senders. That is a support nightmare.
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