Sophos email has begun suddenly to delete emails from a particular sender to a particular recipient , as the user set with "block sender" this behavior,
but he told me that it hasn't set anything to cause this.
Is there a way to see individual "user block" lists or to understand what's going on ?
I opened a case to support but is't still unresolved....
please enable the self service portal and let the affected user login there to check the personal allow / block list. Also check the global allow / block list.
I resolved put in the global allow list the whole domain of the sender , due to enteprise policy I cannot enale the SSP for normal users.
But what's happening is a real mystery .
If you cannot enable the SSP than also disable the setting in Policies that they are allowed to block senders. That is a support nightmare.