Sophos Email customers using IP-based mailflow rule connectors must migrate to certificate-based configuration by March 31st. To see if you're affected Click Here.

Thread Info
  • State Suggested Answer
  • Locked Locked
  • Replies 6 replies
  • Answers 1 answer
  • Subscribers 23 subscribers
  • Views 6354 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Emails deleted with reason "Block user list"

Antonello Ledda

Hello 

Sophos email has begun suddenly to delete emails from a particular sender to a particular recipient , as the user set with "block sender" this behavior,

but he told me that it hasn't set anything to cause this.

Is there a way to see individual "user block" lists or to understand what's going on ? 

I opened a case to support but is't still unresolved....

Thanks 


Regards 

Antonello 



Added tags
[edited by: Raphael Alganes at 8:48 AM (GMT -7) on 1 Jun 2023]
Parents
  • 0

    I have also noticed that almost every single time one of my users reports that someone called to tell them they were getting a bounce message is because of this "User Block List". Adding the domain to the global allow seems to resolve it. However, I found one today where I could actually log in to the SSP as the user. The email address in question was NOT in their list. Something else is happening.

Reply
  • 0

    I have also noticed that almost every single time one of my users reports that someone called to tell them they were getting a bounce message is because of this "User Block List". Adding the domain to the global allow seems to resolve it. However, I found one today where I could actually log in to the SSP as the user. The email address in question was NOT in their list. Something else is happening.

Children
No Data
Unfiltered HTML