Our dance studio quicksteps.com.au is having issues sending emails to bigpond.com email addresses.It appears all our emails to bigpond.com addresses are being blocked, and the reporting of multiple false spam positives has not changed anything.
We have followed the instructions to send false spam positives in RFC-2822 format to email@example.com as an attachment.
- does the firstname.lastname@example.org address accept multiple emails attached into one submission? The knowledge base article should make this clear.
- apart from reporting to email@example.com, is there anything else we can do
Thank you for contacting the Sophos Community!
Yes the firstname.lastname@example.org accepts multiple emails attached to one submission.
I would recommend you open a support case, and when opening provide the email address you used to submit the samples, to Support can find your sample submissions as contact Labs asking if the samples have been blocked.