Sophos Email customers using IP-based mailflow rule connectors must migrate to certificate-based configuration by March 31st. To see if you're affected Click Here.

This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Not-Spam multiple submit

Our dance studio quicksteps.com.au is having issues sending emails to bigpond.com email addresses.

It appears all our emails to bigpond.com addresses are being blocked, and the reporting of multiple false spam positives  has not changed anything.

We have followed the instructions to send false spam positives in RFC-2822 format to not-spam@labs.sophos.com as an attachment.

 

 

Two questions

- does the not-spam@labs.sophos.com address accept multiple emails attached into one submission? The knowledge base article should make this clear.

- apart from reporting to not-spam@labs.sophos.com, is there anything else we can do

 

Regards,

Seb



Added tags
[edited by: Raphael Alganes at 1:38 AM (GMT -7) on 8 Jun 2023]