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Email Gateway - Self Service Settings not loading?

Ninjatech1969

Hello All,

I am trying to enable self service settings in In Sophos Central Email Gateway . The site is just clocking. Anyone else 

experiencing this issue. We tried to login using different accounts and computers same issue? We have multiple clients same thing ...Anyone else experiencing this 

issue

 



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[edited by: Raphael Alganes at 7:30 AM (GMT -7) on 24 May 2023]
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    Hello Ninjatech1969,

    Just to add there is an internal ID with this issue that is being investigated at the moment XGE-16217.

    There seems to be a workaround where you can click the "Dropdown" menu for the admin account it removes the spinning wheel and should let you enable the settings. 

    Do you happen to have a Case ID already? If you have one please email the engineer working currently on the case and reference this Community thread.

     

     
    Emmanuel (EmmoSophos)
    Technical Team Lead, Global Community Support
    Sophos Support Videos | Product Documentation  |  @SophosSupport  | Sign up for SMS Alerts
    If a post solves your question use the 'Verify Answer' link.
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  • 0

    Hello Ninjatech1969,

    Just to add there is an internal ID with this issue that is being investigated at the moment XGE-16217.

    There seems to be a workaround where you can click the "Dropdown" menu for the admin account it removes the spinning wheel and should let you enable the settings. 

    Do you happen to have a Case ID already? If you have one please email the engineer working currently on the case and reference this Community thread.

     

     
    Emmanuel (EmmoSophos)
    Technical Team Lead, Global Community Support
    Sophos Support Videos | Product Documentation  |  @SophosSupport  | Sign up for SMS Alerts
    If a post solves your question use the 'Verify Answer' link.
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