Doubt about Sophos DNS Protection

Hi LuCar Toni!!

When I leave the EAP program I don't have access to the DNS Protection:

_

How could I solve this?

Kind regards and thank you very much!!

Hi albert cutrona ,

What is the Sophos Firewall version are you using? You will be able to see the DNS Protection in the Xstream Protection bundle feature list in the Firewall only from v21.0 and beyond.

Having said that, in your Sophos Central account, if you have the Firewall license claimed with Xstream Protection bundle and in the Firewall licenses page in the Central UI, you can see DNS Protection in the feature list, you should be able to use the DNS Protection.

Alternatively, if your Central account is MSP managed and if you have a Firewall with Xstream Protection bundle license, registered in your Central account for management, you should be able to use the DNS Protection.

After leaving the EAP Program, kindly refresh the complete UI and confirm if you are able to see the DNS Protection option or not. If still no, kindly connect with the Sophos support team. We will be happy to help you out.

Hello Ankit Jain !!

I am using the free Firewall Home Edition with Xtream Protection Bundle, updated to v21. In my first post I attach a screenshot of the licensed subscriptions included.

Also, I have registered my firewall on Sophos Central, but I can't claim the license because its the free edition.

After leaving the EAP, I refresh the dashboard of the Sophos Central and I don't see the DNS Protection available.

That's my question: Home Edition users are able to use the DNS Protection service?

Thank you very much for your help!! 

Kind regards.

Hello Ankit Jain !!

I am using the free Firewall Home Edition with Xtream Protection Bundle, updated to v21. In my first post I attach a screenshot of the licensed subscriptions included.

Also, I have registered my firewall on Sophos Central, but I can't claim the license because its the free edition.

After leaving the EAP, I refresh the dashboard of the Sophos Central and I don't see the DNS Protection available.

That's my question: Home Edition users are able to use the DNS Protection service?

Thank you very much for your help!! 

Kind regards.

Hello albert cutrona ,

Sorry for the late response. We have discussed this internally and concluded that DNS Protection service won't be supported for the Firewall Home Edition users. 

Thanks and Regards,

Ankit Jain

Hi Ankit Jain !!

Thank you very much for clarifying this, perfectly understandable decision.

Then I will continue with my combo Pi-hole+OpenDNS for my DNS!! 

Kind regards.