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Doubt about Sophos DNS Protection

albert cutrona

Hello,

I have a Sophos firewall with the free home license:

I am trying the Sophos DNS Protection under the EAP, it seems that the program closes the next September 30:

However, when I check the license in the Licensing section in Sophos Central, it seems that it finishes in 2099:

Now, my doubt: Is Sophos DNS protection included in the free firewall license? I ask this because when I leave the EAP program I can't use it.

Thank you very much and best regards.

Albert.

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  • 0

    Hi 

    When I leave the EAP program I don't have access to the DNS Protection:

    _

     

    How could I solve this?

     

    Kind regards and thank you very much!!

     

  • 0 in reply to albert cutrona

    Hi  ,

    What is the Sophos Firewall version are you using? You will be able to see the DNS Protection in the Xstream Protection bundle feature list in the Firewall only from v21.0 and beyond.

    Having said that, in your Sophos Central account, if you have the Firewall license claimed with Xstream Protection bundle and in the Firewall licenses page in the Central UI, you can see DNS Protection in the feature list, you should be able to use the DNS Protection.

    Alternatively, if your Central account is MSP managed and if you have a Firewall with Xstream Protection bundle license, registered in your Central account for management, you should be able to use the DNS Protection.

    After leaving the EAP Program, kindly refresh the complete UI and confirm if you are able to see the DNS Protection option or not. If still no, kindly connect with the Sophos support team. We will be happy to help you out.

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  • 0 in reply to albert cutrona

    Hi  ,

    What is the Sophos Firewall version are you using? You will be able to see the DNS Protection in the Xstream Protection bundle feature list in the Firewall only from v21.0 and beyond.

    Having said that, in your Sophos Central account, if you have the Firewall license claimed with Xstream Protection bundle and in the Firewall licenses page in the Central UI, you can see DNS Protection in the feature list, you should be able to use the DNS Protection.

    Alternatively, if your Central account is MSP managed and if you have a Firewall with Xstream Protection bundle license, registered in your Central account for management, you should be able to use the DNS Protection.

    After leaving the EAP Program, kindly refresh the complete UI and confirm if you are able to see the DNS Protection option or not. If still no, kindly connect with the Sophos support team. We will be happy to help you out.

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