Unable to login on sophos Central and failed to reset password

Hi Zeon Chan ,

Thank you for reaching out to the Sophos Community forum.

For account-related or authentication issues like this, you need to reach out to Customer Care. You can log in to the Support Portal and start a chat with them, or contact them via phone.

Support Portal: support.sophos.com/.../

Hotline numbers: docs.sophos.com/.../index.html

Thank you.

Thanks! But agents always not available.

Hello Zeon,

Our Customer Care is Available 24/5 they are available to assist you when you reach them via char or by directly calling our hotline. 

Same problem here, login to community is ok,

but new portal refuses our correct password, that worked for older version.

Password reset says "Authentication failed" although I am changin pwd,

not authenticating! With code verified ok.

Trying to chat on support, I am number 1 for 5 minutes, what a heck...!

Likely your account did not setup an Tennant. 

Try to start a trial for your Email: www.sophos.com/.../free-trial

same happened here! cannot reset password...always said authentication failed. try many password combinations already....stuck here.

In our case solved by support, found an old registration email, completed registration, that activated already created account, but without possiblity to reset pwd, since account wasnt created completely, i.e. registered