Unable to login on sophos Central and failed to reset password

Same problem here, login to community is ok,

but new portal refuses our correct password, that worked for older version.

Password reset says "Authentication failed" although I am changin pwd,

not authenticating! With code verified ok.

Trying to chat on support, I am number 1 for 5 minutes, what a heck...!

Same problem here, login to community is ok,

but new portal refuses our correct password, that worked for older version.

Password reset says "Authentication failed" although I am changin pwd,

not authenticating! With code verified ok.

Trying to chat on support, I am number 1 for 5 minutes, what a heck...!

Likely your account did not setup an Tennant. 

Try to start a trial for your Email: www.sophos.com/.../free-trial