Hello,
I am trying to create a case from the threat analysis center. But when I go to the "Cases" section, the "Create a Case" button is missing. Also, when I go to the "Detection Section", I choose a threat, and then click on create a case, but under Assignee it says No Results Found. So, I cannot choose an Assignee.
Anyone know how to fix these issues?
Hi LeonJansen ,
On the Threat Analysis Center > Cases page, do you see the "Case Origin" column?
May I also know if you are logged in as a Partner or logged in to the specific customer dashboard? Does the tenant have any admins configured locally? If you can also enable remote assistance on your Sophos Central, you can send me the UUID via private message.
Hi Any solution on this? We still can not create a case for any of our clients. The issue is not just one client, it is all of them. We log in through the partner dashboard and we have super admin privileges. Please see the attached image.
When you launch the customer site from the Partner Portal, your logged-in user is temporarily given Super Admin access on the sub-estate for the duration of your session.
Once you exit the sub-estate/customer site, your Super Admin account does not remain on the sub-estate.
I'd suggest creating an Admin account directly on the desired customer site using an email alias or group mailbox if needed.
I do see a current feature request to allow the accessing Partner account to be assigned these cases. If you would like me to add your vote to this feature request, please let me know
