Advisory: Reflexion - Delayed delivery of outbound and inbound email

This is completely ridiculous!! I can understand an outage, but there is NO backup servers to move to while things are fixed and not giving a concern for any of the replies. We all have clients on this service as our self. Last email I received was 7:45am PST and only one single email since at 6:46pm PST.

Where is an explanation of what is going on in the first place and furthermore an explanation of "Note: No email will be lost, it is currently being queued for delivery.".

Unacceptable lack of communication!

Unacceptable lack of communication!!

Unacceptable lack of communication!!!

Unacceptable lack of communication!!!!

We are forced to move all tenants to a different service that is forthcoming no matter what the consequences. If we are not able to report to our clients because our vendor is being tight lipped and too cocky to admit what's going on and where the point of resolutions may in fact be, that's NOT a a vendor we want to do business with. This type of relationship puts us in a compromised and liable position and is NOT good for our business and reputation! Honest and transparency at the end of the day are more valuable than address on the fly as that's all I see at this point as a differentiation!!

Sophos: Get off your high horses and spill the beans!!

There also needs to be one place for customer updates.  Right now I'm checking 2 system status pages both with different statuses.  

https://monitor.reflexion.net/system-health/

https://monitor.reflexion.net/system-health/minimal/

This KB article is the third place.  Never seen ongoing updates done via KB article before.

Add to that random Twitter comments usually copy pasting the generic 'Engineering is actively working to resolve ASAP.' update. 

None of these methods have given me much except that I 'think' someone is working on it.  If you are going to use Twitter to provide updates then get somebody on Twitter and provide real updates.  Twitter is already a stupid place to update everyone but if you are going to use it then use it.  My rep doesn't know anything and stopped replying end of business day.  Why do all 'AV' companies eventually grow too fast and turn into a pile of <insert appropriate emoticon here>?  Everyone can accept there will be the occasional outage but keeping your partners in the dark is unacceptable as has been said above.  8:30p and I'm still at office dealing with this crap and haven't billed a dime all day.  Stupid.

There also needs to be one place for customer updates.  Right now I'm checking 2 system status pages both with different statuses.  

https://monitor.reflexion.net/system-health/

https://monitor.reflexion.net/system-health/minimal/

This KB article is the third place.  Never seen ongoing updates done via KB article before.

Add to that random Twitter comments usually copy pasting the generic 'Engineering is actively working to resolve ASAP.' update. 

None of these methods have given me much except that I 'think' someone is working on it.  If you are going to use Twitter to provide updates then get somebody on Twitter and provide real updates.  Twitter is already a stupid place to update everyone but if you are going to use it then use it.  My rep doesn't know anything and stopped replying end of business day.  Why do all 'AV' companies eventually grow too fast and turn into a pile of <insert appropriate emoticon here>?  Everyone can accept there will be the occasional outage but keeping your partners in the dark is unacceptable as has been said above.  8:30p and I'm still at office dealing with this crap and haven't billed a dime all day.  Stupid.