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Advisory: Reflexion - Delayed delivery of outbound and inbound email

Jasmin

Hi everyone,

Sophos is currently investigating an issue with Reflexion is that is causing delayed delivery of inbound and outbound mail. No mail will be lost, as it will be queued for delivery.
Our development and operations team are actively working to resolve this issue.

Please follow the links below for the latest updates: 



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  • You guys are 15 minutes late on a status update for an issue that has been going on longer than you claim. I'm not even sure inbound messages are being queued because someone had the language changed in the earlier status update that read "RTC is not accepting inbound mail and all outbound mail is being queued". Now it says all messages are being queued, yet the reporting on shows errors (that the queues aren't accepting messages). This PR and communications fallout for this event is being handled miserably. We need info so we can quarterback plan B's for all of our clients. Stat.

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  • You guys are 15 minutes late on a status update for an issue that has been going on longer than you claim. I'm not even sure inbound messages are being queued because someone had the language changed in the earlier status update that read "RTC is not accepting inbound mail and all outbound mail is being queued". Now it says all messages are being queued, yet the reporting on shows errors (that the queues aren't accepting messages). This PR and communications fallout for this event is being handled miserably. We need info so we can quarterback plan B's for all of our clients. Stat.

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