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Advisory: Reflexion - Delayed delivery of outbound and inbound email

Jasmin

Hi everyone,

Sophos is currently investigating an issue with Reflexion is that is causing delayed delivery of inbound and outbound mail. No mail will be lost, as it will be queued for delivery.
Our development and operations team are actively working to resolve this issue.

Please follow the links below for the latest updates: 



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  • Hello.

    Is there any update to this? I find it completely unacceptable to let a global issue like this sit without any update for 4+ hours. Also, your outage started at 10AM CST, not EST. That's an whole additional hour that people still haven't received emails they are expecting. I don't think you really understand the gravity of this, or else you'd be providing hourly updates. 

    We have done A LOT of effort and work in getting our customers on reliable hosted email platforms, and your system consistently disrupts those services, and IS THE SOLE cause of a lot of email issues. 

    At this point, we are re-evaluating our partnership with this solution. It just makes us look bad. 

    Sean

  • in reply to Sean OSullivan2

    We are on the same boat. Need better updates and response to system issues. Need answers so that I can execute on plan B.

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