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Exchange store scanning picking up emails that no longer exist?

Unusual issue with Exchange store scanning, an email with an encrypted attachment was sent to a number of users, due to the encryption, PureMessage was unable to scan it and generated an alert email to administrators which is the configured behavior.

The email has since been removed from all mailboxes, deleted completely but PureMessage is still generating the email alert for all the original recipients.

Any suggestions on a solution?

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0 Shweta over 4 years ago

HI Ian_W

This is strange, could you confirm the version of the Puremessage you are currently using along with the exchange server?

Shweta

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0 Ian_W over 4 years ago in reply to Shweta

Shweta said:

HI Ian_W

This is strange, could you confirm the version of the Puremessage you are currently using along with the exchange server?

Hi Shweta

Exchange 2010 running on SBS 2011.

PureMessage 3.1.4.0

Thanks

Ian
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0 Shweta over 4 years ago in reply to Ian_W

Hi Ian_W

In that case, we would require store scanner logs to check what exactly is causing the issue here. Please check this link to collect those logs.

Shweta

Community Support Engineer | Sophos Technical Support
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