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SMTPD not running properly since firmware update

chriswallis

since firmware update to 9.400-9 i have had some issues with the SMTPD not running (6 alerts since update) which means mail doesn't even come into the UTM logs.

I have rebooted and a flurry of mails come in, anyone else had issues?



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  • 0

    I don't use email, I have everything disabled but I do have the UTM email me issues. Every hour this happens. Started yesterday.

    Smtp daemon not running - restarted
    --
    System Uptime      : 3 days 8 hours 25 minutes
    System Load        : 0.69

    System Version     : Sophos UTM 9.400-9
  • 0

    Yeah I am getting the same since upgrading our UTM's to 9.400-9.

    Have tried enabling and disabling SMTP global to no avail.

  • 0

    I have the same Problem with the Virtual UTM since the Upgrade 9.400-9. The different thing is that I am running an Active/Passive Cluster.
    If i turn the Cluster off , SMTP works again. (But  the messages don’t stop coming in.)

    I also try a single new fresh install, same problem.

  • 0 in reply to Reale_ES

    Disabling the SMTP Proxy dont resolvs the problem with sended msgs abaut SMTPD not running...

  • 0 in reply to Reale_ES

    past the initial errors i haven't had any more issues, this is a test device for me so not running HA or anything else

  • 0

    Yes, I've been having this problem since Friday (8 April). If I turn off the SMTP Proxy, mail starts flowing (in both directions). Turn it back  on and silence.

    The SMTP Log does not even show me turning it off and on:

    2016:04:11-00:00:03 astaro1-2 smtpd[18276]: Expired letters: Removing letters from SPX Portal that are older than 30 days...
    2016:04:11-00:00:03 astaro1-2 smtpd[18276]: Expired letters: There was an error while removing expired letters: 
    2016:04:11-00:00:02 astaro1-1 smtpd[11803]: Reset password: Connecting to Confd was successful.
    2016:04:11-00:00:02 astaro1-1 smtpd[11803]: Reset password: Confd returned the expected expiry period: 30 day(s).
    2016:04:11-00:00:03 astaro1-1 smtpd[11805]: Expired letters: Removing letters from SPX Portal that are older than 30 days...
    2016:04:11-00:00:03 astaro1-1 smtpd[11805]: Expired letters: There was an error while removing expired letters: 
    2016:04:11-00:00:03 astaro1-1 smtpd[11803]: Reset password: Expired passwords successfully deleted.
    2016:04:11-00:00:08 astaro1-2 smtpd[18279]: Reset password: Connecting to Confd was successful.
    2016:04:11-00:00:08 astaro1-2 smtpd[18279]: Reset password: Confd returned the expected expiry period: 30 day(s).
    2016:04:11-00:00:08 astaro1-2 smtpd[18279]: Reset password: Expired passwords successfully deleted.

    Turning Sandstorm off didn't make a difference.

    (It is now 15 hours since these log entries).

    James.

    I'll turn it back on and reboot the system.

  • 0

    Rebooted system, and after a while turned SMTP Proxy on again. Log is:

    2016:04:11-17:49:31 astaro1-2 smtpd[6028]: MASTER[6028]: (Re-)loading configuration from Confd
    2016:04:11-17:49:31 astaro1-2 smtpd[6028]: MASTER[6028]: Past 07:00:00, QR status one set to 'sent'
    2016:04:11-17:49:31 astaro1-2 smtpd[6028]: MASTER[6028]: QR two disabled, status two set to 'disabled'
    2016:04:11-17:49:33 astaro1-2 exim-in[6349]: 2016-04-11 17:49:33 pid 6349: SIGHUP received: re-exec daemon
    2016:04:11-17:49:33 astaro1-2 exim-in[6349]: 2016-04-11 17:49:33 exim 4.82_1-5b7a7c0-XX daemon started: pid=6349, no queue runs, listening for SMTP on port 25 (IPv6 and IPv4) port 587 (IPv6 and IPv4) and for SMTPS on port 465 (IPv6 and IPv4)
    2016:04:11-17:50:00 astaro1-2 exim-out[14815]: 2016-04-11 17:50:00 Start queue run: pid=14815
    2016:04:11-17:50:00 astaro1-2 exim-out[14815]: 2016-04-11 17:50:00 End queue run: pid=14815
    2016:04:11-17:51:00 astaro1-2 exim-out[14873]: 2016-04-11 17:51:00 Start queue run: pid=14873
    2016:04:11-17:51:00 astaro1-2 exim-out[14873]: 2016-04-11 17:51:00 End queue run: pid=14873
    No mention of email being received from external or internal. No emails are sent or received while I have it on.
  • 0 in reply to jlbrown

    Hey, 

    we had the same error, after i killed the smtpd prozess and start the smtpd prozess all works fine ;-)

  • 0 in reply to DanielHund

    Daniel, you mean you just Disabled/Enabled the SMTP proxy from the 'Global' tab of Email Protection/SMTP?

    This doesn't work for me.

    Of did you do it by ssh-ing in?

  • 0 in reply to jlbrown

    you must use the ssh console with the loginuser and root. 

    i had used the kill -9 command 

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