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Sophos enterprise console is not pushing and installing into client machines

rramesh r

Hi All,

 

i have installed the Sophos enterprise control 5.5.0 in windows 2012 server. i dont have AD connections to all the client servers. So i wanted to add them manually.

installed the sophos through the shared folder from sophos server. when i come back and check the console, its showing.

Then i tried to discover the IPs, somehow i added one server into console, but when i try to push the anti-virus, it's getting failed. 

based on the Knowledge article https://community.sophos.com/kb/en-us/29287 followed this link. but no still i am seeing the same issue.

 

Error code is : 80070035

Please help me resolve this issue.

 

Thanks

Rameshkumar



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  • 0 in reply to rramesh r

    Hello rramesh r,

    can you access the server's ports 8192 and 8194 from the Linux machine? Please check the sav-rms.log and rmsboot.log in /opt/sophos-av/log/ (and perhaps sophosmgmtd.log in /opt/sophos-av/log/sophosav/).

    Christian

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  • 0 in reply to QC

    Hi Christian,

     

    Sav-rms.log 

     

    02.05.2017 04:46:26 F700 W MSClient::Connect: failed to get router's IOR from supplied address and port.
    02.05.2017 04:46:26 F700 W NoRouterIORException: Caught MSClient::Connect: failed to get router's IOR from supplied address and port.

     

    rmsboot.log

     

    28.04.2017 14:15:59 6740 T New Managed Application identity key is present.
    28.04.2017 14:15:59 6740 T New Management Agent identity key is present.
    28.04.2017 14:15:59 6740 D CheckParentAddress( `*** NOT SET ***`->`DEVSOPHOS1,devsophos1` )
    28.04.2017 14:15:59 6740 D IsThisComputer[DEVSOPHOS1,devsophos1]
    28.04.2017 14:15:59 6740 D Found 2 addresses
    28.04.2017 14:15:59 6740 D Just use new parent
    28.04.2017 14:15:59 6740 I Parent router IOR port: 8192
    28.04.2017 14:15:59 6740 I New router IOR port: 8192
    28.04.2017 14:15:59 6740 I Setting router service arguments: "-ORBListenEndpoints iiop://:8193/ssl_port=8194"
    28.04.2017 14:15:59 6740 I ClientMRInit successful exit

    Sophosmgmtd.log

     

    2017-05-01 18:57:03,080 INFO sophosmgmtd.RMS: Starting mrouter
    2017-05-01 22:17:05,487 ERROR sophosmgmtd.rms.ProcessMonitor: Process /opt/sophos-av/engine/mrouter PID=11183 died with status=1
    2017-05-01 22:17:05,488 WARNING sophosmgmtd.RMS: Child process has died
    2017-05-01 22:17:05,488 INFO sophosmgmtd.rms.ProcessMonitor: Spawning /opt/sophos-av/engine/mrouter with args: [u'mrouter', '-config', 'router.config', '-ORBListenEndpoints', 'iiop://:8193/ssl_port=8194', '-name', 'Router', '-certStore', './Certs.reg']
    2017-05-01 22:17:05,489 INFO sophosmgmtd.RMS: Starting mrouter
    2017-05-02 01:37:08,071 ERROR sophosmgmtd.rms.ProcessMonitor: Process /opt/sophos-av/engine/mrouter PID=14771 died with status=1
    2017-05-02 01:37:08,071 WARNING sophosmgmtd.RMS: Child process has died
    2017-05-02 01:37:08,072 INFO sophosmgmtd.rms.ProcessMonitor: Spawning /opt/sophos-av/engine/mrouter with args: [u'mrouter', '-config', 'router.config', '-ORBListenEndpoints', 'iiop://:8193/ssl_port=8194', '-name', 'Router', '-certStore', './Certs.reg']
    2017-05-02 01:37:08,072 INFO sophosmgmtd.RMS: Starting mrouter

     

    Please find the logs, in linux server.

  • 0 in reply to rramesh r

    Hello rramesh r,

    the Sav-rms.log does not mention that it could get an IOR? Is the server able to resolve the (unqualified) DEVSOPHOS1 name? Seems there is just this unqualified name and no IP (the latter isn't required if at least one of the names can be resolved).

    Christian

  • 0 in reply to QC

    Thanks Christian for pointing the DNS issue. i forgot add the internal dns entries,now  i am able see those linux servers in Console. 

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