After attempting to protect an endpoint computer with Sophos Endpoint Security and Control from the central console the deployment failed.
There are several error codes that can be shown in the console (errors covered in separate articles are linked in the table below).
The following are several of the error messages that can follow the error code:
Could not start installation program on the computer. The network path was not found.
The installation did not start. The computer may have been shut down, renamed or disconnected, or a required service may not be running. It may be running Windows XP Home or Windows Vista, or Windows 2008.
The installation could not be started. The computer may need additional configuration before installation.
The installation could not be started: Access is denied. The computer may need additional configuration before installation. See knowledgebase article 29287.
The installation could not be started: The network name cannot be found.
First seen in Enterprise Console
The common causes of these deployment errors are the following:
The table at the beginning of this article that lists the error codes have links to other articles detailing specific troubleshooting steps. Follow the steps in those articles (where available). Otherwise, follow the steps below.
Use the following checklist to ensure you can deploy endpoint software to the computer successfully:
C:\ProgramData\Sophos\Update Manager\Update Manager
Note: To understand how the Sophos Enterprise Console protects a computer (useful when troubleshooting) see the knowledge base article 12455.
After changing the computer settings with a GPO and then protecting that computer from the console it is important to allow time for the computer to apply the settings. The endpoint computer may require a reboot to reconfigure itself or you can run gpupdate /force from a Command Prompt to speed up the process.
Ensure the newly created GPO(s) is linked and enabled in the Group Policy Management Console on the server.
On the endpoint computer, use the Resultant Set of Policy (rsop.msc) window to confirm the changes you made central for the Windows services have been implemented on the endpoint.
The Windows firewall has been configured to allow the creation of the remote scheduled task.
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