Feedback - Product Documentation Feedback - Sophos Community

Clarification on quarantine settings and alias addresses

Alex Renner
- Feedback
- Under Review on 9 Apr 2025
- Sophos (XG) Firewall
- 0 Comments
Recently customer noticed that for their aliases there were no quarantine digest generated. The issue is that they expect the callout feature or AD to fetch the alias for the user to generate the quarantine digest. However that is not the case, even...
- 9 Apr 2025 11:25 AM
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HA instructions must include notation that registration is required before HA setup

Earl Fisher
- Feedback
- Under Review on 23 Mar 2025
- Sophos (XG) Firewall
- 1 Comment
Your configuration instructions for High Availability is incomplete. The HA setup can not proceed until AFTER both firewalls are registered. I have had to contact support multiple more than once due to this issue. Add a section on the HA setup page...
- 23 Mar 2025 10:46 PM
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ZTNA setup documenation error for registering ZTNA app

SaschaParis
- Feedback
- Under Review on 20 Mar 2025
- Central Endpoint & Intercept X
- 1 Comment
Dear documentation team. It seems, that the ZTNA setup documentation to register the ZTNA application in EntraID has an error in it: https://docs.sophos.com/central/ZTNA/startup/de-de/setup/SetUpDirService/index.html#register-the-ztna-app The documented...
- 20 Mar 2025 1:18 PM
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KBA-000004785 is not helpful

Manoj Ranjankar
- Feedback
- Under Review on 20 Mar 2025
- Sophos (XG) Firewall
- 2 Comments
as checked the KBA-000004785 given for disk size increase. but there is no details to increase the /dev/content or /dev/var size increase. KB Article should be helpful while performing the task. for which partition it is going to be increased? ...
- 20 Mar 2025 10:39 AM
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two corrections for captive portal KB

salexander
- Feedback
- Completed (Content Update) on 13 Mar 2025
- Central Endpoint & Intercept X
- 1 Comment
For https://support.sophos.com/support/s/article/KBA-000009078?language=en_US , there are two corrections to be made in the steps for enabling captive mode for the macOS client: 1. there is not a " Run Diagnostic Tool" option (step 3). The option is...
- 12 Mar 2025 2:15 PM
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notification when new articles are created/updated

salexander
- Feedback
- Under Review on 7 Mar 2025
- Central Endpoint & Intercept X
- 1 Comment
How can user's be notified by email when new articles are created and/or updated? For example, the following significant article was created on March 7th. https://support.sophos.com/support/s/article/KBA-000010248?language=en_US&c__displayLanguage=en...
- 7 Mar 2025 6:31 PM
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Docs update: Add Outbreak in the high alert list for Threat Protection

StevenSultana
- Feedback
- Under Review on 21 Feb 2025
- Central Endpoint & Intercept X
- 1 Comment
Outbreaks are High alerts, as per: https://docs.sophos.com/central/customer/help/en-us/ManageYourProducts/Alerts/DealwithOutbreaks/index.html But this is not listed at all in the Alerts for Threat Protection list: https://docs.sophos.com/central...
- 21 Feb 2025 11:30 AM
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Autotask Integration

Jason Bristow
- Feedback
- Under Review on 15 Feb 2025
- Central Endpoint & Intercept X
- 2 Comments
On this page https://docs.sophos.com/central/partner/help/en-us/index.html?contextId=AutoTask-setup-saas The documentation says that you need to create a Software as a Service billing code. What if we don't want to use that billing code and we want...
- 15 Feb 2025 12:49 AM
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Update "Retirement calendar for Sophos SG UTM, Sophos Firewall, Sophos Wireless, Sophos RED, and other network products" with Last supported SFOS software release

philbert
- Feedback
- Completed (Content Update) on 13 Mar 2025
- Sophos (XG) Firewall
- 3 Comments
https://support.sophos.com/support/s/article/KBA-000003353 should be updated to reflect the "Last supported SFOS software release" for SG series appliance and XG series appliance = 20.0.0 MR3
- 14 Feb 2025 6:47 AM
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Provide usable IP list to import into sfos

UThomas
- Feedback
- Completed (Content Update) on 11 Feb 2025
- Sophos (XG) Firewall
- 1 Comment
Sophos Firewall: Multiple failed login (brute force) attempts for WAN-facing portals on the firewall Please provide an importable ip list.
- 11 Feb 2025 11:31 AM
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