Documentation changes for the week of May 16th

Table of Contents

• Sophos Firewall
• Sophos Central
  • Central Admin dashboard
  • Central Partner/Central Enterprise
• Endpoint - Windows and Mac
• Endpoint - Unix and Linux
• Sophos Email
• Mobile
• ESH/SURF
• Phish Threat
• Other

Sophos Firewall

Updated

• WAN link load balancing and session persistence
  •  19.0
    • https://docs.sophos.com/nsg/sophos-firewall/19.0/Help/en-us/webhelp/onlinehelp/AdministratorHelp/Routing/Gateways/RoutingLoadBalancingWeights
    • https://docs.sophos.com/nsg/sophos-firewall/19.0/Help/en-us/webhelp/onlinehelp/CommandLineHelp/DeviceConsole/Set/#routing-parameters
      
      
  •  18.5
    • https://docs.sophos.com/nsg/sophos-firewall/18.5/Help/en-us/webhelp/onlinehelp/AdministratorHelp/Routing/Gateways/RoutingLoadBalancingWeights
    • https://docs.sophos.com/nsg/sophos-firewall/18.5/Help/en-us/webhelp/onlinehelp/CommandLineHelp/DeviceConsole/Set/#routing-parameters
      
      
  •  18.0
    • https://docs.sophos.com/nsg/sophos-firewall/18.0/Help/en-us/webhelp/onlinehelp/AdministratorHelp/Routing/Gateways/RoutingLoadBalancingWeights 

    • https://docs.sophos.com/nsg/sophos-firewall/18.0/Help/en-us/webhelp/onlinehelp/CommandLineHelp/DeviceConsole/Set/#routing-parameters
      
      

Sophos Central

Endpoint - Windows and Mac

Ongoing advisories

• KB-000044041 Advisory: Sophos Central Endpoint - Issues with Cypress automation tool caused by Modern Web
• KB-000044047 Advisory: Sophos Central Endpoint - Issues with Pegasus Opera3 web application caused by Modern Web
  
  

New

• A new troubleshooting KBA to fix an installation issue on Windows endpoints where Windows Security Center service is turned off or is malfunctioning
  • KB-000044066 Sophos Central Endpoint: Installation fails due to missing Windows Security Center service
    
    
• New KBA regarding Mac installer process change
  • KB-000044045 Sophos macOS Installer failure on MacOS 12.4
    

Updated

• Changed wording for location, due to MacOS 12.4 restrictions
  • KB-000033340 Use the terminal to install or uninstall Sophos Anti-Virus for Mac
    
    

Endpoint - Unix and Linux

Updated

• Updated the SAV v9 and SAV v10 (central managed) retirement dates for Red Hat Enterprise Linux 7 – Server and SAV v10 (central managed) retirement date for Red Hat Enterprise Linux 8 - Server
  • KB-000034756 Sophos Endpoint and Server Protection: Retirement calendar for supported platforms and operating systems
    
    

Sophos Email

Updated

• Enhancements to Email Security Policy help
  • https://docs.sophos.com/central/Customer/help/en-us/ManageYourProducts/EmailSecurity/EmailSecurityPolicy/
    
    
• Corrections to Email security
  • https://docs.sophos.com/central/Customer/help/en-us/ManageYourProducts/EmailSecurity/
    
    
• Updated Email History Report help
  • https://docs.sophos.com/central/Customer/help/en-us/ManageYourProducts/Overview/LogsReports/Logs/EmailHistoryReport/#report-details
    
• Updated gateway information for Japan, Australia, Canada
  • https://docs.sophos.com/central/Customer/help/en-us/ManageYourProducts/EmailSecurity/SophosGateway/ExternalServices/Configure365/#restrict-delivery-to-sophos-ip-addresses
  • https://docs.sophos.com/central/Customer/help/en-us/ManageYourProducts/EmailSecurity/SophosGateway/ExternalServices/OutboundM365/updatingspf/#sophos-spf-domains
  • https://docs.sophos.com/central/Customer/help/en-us/ManageYourProducts/EmailSecurity/SophosGateway/ExternalServices/ConfigureGSuite/#restrict-delivery-to-sophos-ip-addresses
  • https://docs.sophos.com/central/Customer/help/en-us/ManageYourProducts/EmailSecurity/SophosGateway/ExternalServices/configureoutboundgoogle/#sophos-spf-domains
  • https://docs.sophos.com/central/Customer/help/en-us/ManageYourProducts/EmailSecurity/SophosGateway/ExternalServices/ConfigureExchange/#restrict-delivery-to-sophos-ip-addresses
  • https://docs.sophos.com/central/Customer/help/en-us/ManageYourProducts/EmailSecurity/SophosGateway/ExternalServices/settingupsmtp/#sophos-spf-domains
    
    
• Update email gateway IPs for new CIDRs
  • https://docs.sophos.com/central/Customer/help/en-us/ManageYourProducts/EmailSecurity/SophosGateway/ExternalServices/Configure365/#restrict-delivery-to-sophos-ip-addresses
  • https://docs.sophos.com/central/Customer/help/en-us/ManageYourProducts/EmailSecurity/SophosGateway/ExternalServices/ConfigureGSuite/#restrict-delivery-to-sophos-ip-addresses
  • https://docs.sophos.com/central/Customer/help/en-us/ManageYourProducts/EmailSecurity/SophosGateway/ExternalServices/ConfigureExchange/#restrict-delivery-to-sophos-ip-addresses
    
    
• Added information that the External, Yellow Smart Banner will also appear if the sender does not have DMARC, DKIM, and SPF checks
  • KB-000039140 Sophos Central Email: Smart Banners ​frequently asked questions
    
    
• The article was updated to indicate Smart Banners as the preferred method for submitting samples to Sophos Labs. The section Use Message History to submit spam was also updated. The sections Collect and submit samples for false-positive spam messages and Collect and submit samples for false-negative spam/virus emails were removed
  • KB-000037048 Sophos Central Email: Report false positive or false negative spam e-mails
    
    

Mobile

Updated

• Information regarding turning off ciphers for Sophos Mobile Standalone EAS Proxy added.
  • KB-000035262 Sophos Mobile: Deactivate certain encryption ciphers
    
    

ESH/SURF

New

• New KBA for the coming update to ESH in the Central 2022.1 release
  • KB-000043760 Sophos Endpoint Self Help: Elevation privileges failure
  • KB-000043692 Sophos Endpoint Self Help: Unexpected error when opening
  • KB-000042966 Sophos Endpoint Self Help: Network Test

Updated

• Added ESH Network test information to remind the user to check for any communication issues before going through the steps
  • KB-000036450 Sophos Endpoint Self Help: Management Communication
    
    
• Updated KBAs for the coming update to ESH in the Central 2022.1 release
  • KB-000043646 Sophos Endpoint Self Help: Packet capture
  • KB-000043623 Sophos Endpoint Self Help: ZTNA
  • KB-000042281 Sophos Endpoint Self Help: Product Logging
  • KB-000036448 Sophos Endpoint Self Help: Frequently Asked Questions (FAQs)
  • KB-000036736 Sophos Endpoint Self Help - Server
  • KB-000036449 Sophos Endpoint Self Help: Update
    
    

Phish Threat

Updated

• Enhanced create campaign instructions
  • https://docs.sophos.com/central/Customer/help/en-us/ManageYourProducts/PhishThreat/Campaigns/PTCreateCampaign/
    
    

Other

Updated

• Updated to indicate Smart Banners as the preferred method for submitting samples to Sophos Labs. The sections Use Message History to submit spam and Use Sophos Outlook Add-in were also updated.
  • KB-000033422 Submit samples of phishing, spam, or false positive emails to Sophos Labs