Documentation changes for the week of September 27th

Table of Contents

• Sophos Firewall
• Sophos Central
• Reflexion
• Central Email

Sophos Firewall

New

• A new article about an issue wherein the "Firewall Customers" is not populating correctly in Partner Dashboard.
  • KB 000042974: Advisory: "Firewall Customers" is not populating correctly in Partner Dashboard
    
    

Updated

• Added a note to use Unspecified as the Type of network access server: in case the connection does not work.
  • KB 000038174: Sophos Firewall: Configure RADIUS authentication for PPTP and L2TP VPN
    
    
• Added a note that only the option "Unencrypted password (PAP)" works if the authentication service used is AD.
  • KB 000038160: Sophos Firewall: Configure an L2TP connection for Windows 10
    
    

Sophos Central

New

• Frequently asked questions for AD Sync
  • https://docs.sophos.com/central/Customer/help/en-us/central/Customer/concepts/ADSyncFAQ.html
  • https://docs.sophos.com/central/Customer/help/en-us/central/Customer/learningContents/ActiveDirectorySyncSetup.html
    
    
• Email: License usage
  • https://docs.sophos.com/central/Customer/help/en-us/central/Customer/concepts/EmailLicenseSummary.html
    
    

Updated

• Multi-Factor Authentication: updated help to reflect recent automatic enforcement of MFA
  • https://docs.sophos.com/central/Customer/help/en-us/central/Customer/common/learningContents/MultiFactorAuthentication.html
  • https://docs.sophos.com/central/Customer/help/en-us/central/Customer/concepts/UserProfile.html
  • https://docs.sophos.com/central/Customer/help/en-us/central/Customer/concepts/ServerProfile.html
  • https://docs.sophos.com/central/Customer/help/en-us/central/Customer/concepts/DeviceDetailsComputers.html
  • https://docs.sophos.com/central/Enterprise/help/en-us/central/Enterprise/concepts/Manage_Administrators.html
  • https://docs.sophos.com/central/Enterprise/help/en-us/central/Enterprise/tasks/SetupMFA.html
  • https://docs.sophos.com/central/Enterprise/help/en-us/central/Enterprise/tasks/ResetMFA.html
  • https://docs.sophos.com/central/Partner/help/en-us/central/Partner/concepts/Manage_Login_Settings.html
    
    
• Live Response: Updated help and added access note for MSPs.
  • https://docs.sophos.com/central/Customer/help/en-us/central/Customer/tasks/LiveResponse.html
  • https://docs.sophos.com/central/Customer/help/en-us/central/Customer/concepts/DeviceDetailsComputers.html
  • https://docs.sophos.com/central/Customer/help/en-us/central/Customer/concepts/ServerProfile.html
  • https://docs.sophos.com/central/Customer/help/en-us/central/Customer/tasks/LiveResponseAccess.html
    
    
• Ports and domains: Updated MTR information and added last updated date
  • https://docs.sophos.com/central/Customer/help/en-us/central/Customer/concepts/DomainsPorts.html
    
    
• Endpoints and Servers: Updated description of Diagnose feature
  • https://docs.sophos.com/central/Customer/help/en-us/central/Customer/concepts/ServerProfile.html
  • https://docs.sophos.com/central/Customer/help/en-us/central/Customer/concepts/DeviceDetailsComputers.html
    
    
• Firewall management: Added information about how many firewalls you can have in Sophos Central
  • https://docs.sophos.com/central/Customer/help/en-us/central/Customer/learningContents/Firewalls.html
    
    
• API credentials: Added Service Principal Read-Only role
  • https://docs.sophos.com/central/Partner/help/en-us/central/Partner/tasks/APICredentials.html
  • https://docs.sophos.com/central/Enterprise/help/en-us/central/Enterprise/tasks/APICredentials.html
  • https://docs.sophos.com/central/Customer/help/en-us/central/Customer/tasks/APICredentials.html
    
    
• Email: Corrected impersonation protection documentation
  • https://docs.sophos.com/central/customer/help/en-us/central/Customer/concepts/EmailImpersonationProtection.html
    
    
• Email: Smart banners and Impersonation Protection banners can't be added to text emails
  • https://docs.sophos.com/central/Customer/help/en-us/central/Customer/concepts/EmailEnhancedScan.html
  • https://docs.sophos.com/central/Customer/help/en-us/central/Customer/concepts/EmailSmartBanners.html
    
    
• Corrected the link and steps for submitting an application control request
  • KB 000035468: Sophos Central: Application Control Frequently Asked Questions (FAQ)
    
    

Reflexion

Updated

• Added a link to the Reflexion EoS.
  • KB 000036297: Reflexion: What are the features, options, and services that protect your email? 

Central Email

Updated

• The number of days that mail delivery will be attempted has been modified from 10 days to 5 days.
  • KB-000038514: Sophos Central Email: Use Emergency Inbox in Sophos Central Self Service