Documentation changes for the week of May 17th

This blog post will list the main changes that occurred in our product documentation and knowledge base.

Sophos Firewall

New

• Deploy Sophos Firewall in discover mode
  • https://docs.sophos.com/nsg/sophos-firewall/18.0/Help/en-us/webhelp/onlinehelp/nsg/sfos/learningContent/NetworkDiscoverModeDeploy.html
  • https://docs.sophos.com/nsg/sophos-firewall/18.5/Help/en-us/webhelp/onlinehelp/nsg/sfos/learningContent/NetworkDiscoverModeDeploy.html

Updated

• Added virtual MAC details
  • https://docs.sophos.com/nsg/sophos-firewall/18.0/Help/en-us/webhelp/onlinehelp/nsg/sfos/haStartupHelp/concepts/HAAchitecture.html
  • https://docs.sophos.com/nsg/sophos-firewall/18.5/Help/en-us/webhelp/onlinehelp/nsg/sfos/haStartupHelp/concepts/HAAchitecture.html
    
    
• Removed ktools steps from troubleshooting page
  • https://docs.sophos.com/nsg/sophos-firewall/18.0/Help/en-us/webhelp/onlinehelp/nsg/sfos/troubleshooting/AuthenticationKerberosNTLM.html
  • https://docs.sophos.com/nsg/sophos-firewall/18.5/Help/en-us/webhelp/onlinehelp/en-us/nsg/sfos/troubleshooting/AuthenticationKerberosNTLM.html
• Added NTLM and Kerberos troubleshooting pages for redirection URL
  • https://docs.sophos.com/nsg/sophos-firewall/18.5/Help/en-us/webhelp/onlinehelp/en-us/nsg/sfos/troubleshooting/AuthenticationEndpointFailsNTLMDueToRedirectionURL.html
  • https://docs.sophos.com/nsg/sophos-firewall/18.5/Help/en-us/webhelp/onlinehelp/nsg/sfos/troubleshooting/AuthenticationEndpointFailsKerberosDueToRedirectionURL.html
  • https://docs.sophos.com/nsg/sophos-firewall/18.0/Help/en-us/webhelp/onlinehelp/nsg/sfos/troubleshooting/AuthenticationEndpointFailsNTLMDueToRedirectionURL.html
  • https://docs.sophos.com/nsg/sophos-firewall/18.0/Help/en-us/webhelp/onlinehelp/nsg/sfos/troubleshooting/AuthenticationEndpointFailsKerberosDueToRedirectionURL.html
    
    
• Updated the sign-in information for users from Sophos SSL VPN Portal to User Portal.
  • KB 000036418: Sophos Firewall: Configure SSL VPN for iPhone or iPad 
    
    
• Updated to include information that the option to reset the SSMK will only appear after the prompt to create it has been completed during the log-in to the Sophos Firewall interface.
  • KB 000040174: Sophos Firewall: What is Secure Storage Master Key
    
    
• Updated to reflect the latest version on the UI
  • KB 000038173: Sophos Firewall: Configure exceptions for Office 365
    
    
• Updated the "Via Console (SFOS 17.5 and later)" section to indicate that it is also applicable for later versions of SFOS. Mentioned that the command RESET in step two is all uppercase. Added steps 8 and 9 in the "Sophos Firewall Hardware Appliance" section. 
  • KB 000035990: Sophos Firewall: Reset the admin password
    
    
• New information added to reflect an accurate and clearer explanation of the scenarios involved with HA licensing behavior during a failover.
  • KB 000036497: Sophos Firewall: FAQ on High Availability (HA) licensing

Sophos Central

• Updated to clarify which OS uses LSP or WFP as the interception method. Outdated information on Windows XP and 2003 was also removed.
  • KB 000035338: Sophos Central: Web Control Frequently Asked Question
    
    
• Added information on when Microsoft ended support for Windows 7, Server 2008 and SBS 2011. Added clarification that these OS can still be protected and will continue to update until 31 December 2021.
  • KB 000039324: Sophos Central: Extended Support for Windows 7, Windows Server 2008 R2, and Windows SBS 2011
    
    
• Updated to show the updated documentation links for Mac and Windows. Suggested that the option "Computer description override" is removed for Mac and Windows. Advised for the addition of the option "Registration server" in Windows and that the parameter for the same option is changed from --mgmtserver to --epinstallerserver.
  • KB 000036839: Sophos Central Endpoint: Installer command line options for Mac and Windows
    
    

Sophos Endpoint and Encryption

• Removed information regarding unsupported OS - Windows XP and Win2003.
  • KB 000033500: Sophos Diagnostic Utility (SDU): How to locate and download
    
    
• Added some steps on how to check the in place .Net framework and how to choose the latest available for the OS. For Windows 10 machines, some versions of the .net framework aren't supported. 
  • KB 000036908: Sophos Device Encryption: Sophos Device Encryption Service Fails to start
    

Wireless

• Added links under related information providing more details on the product and the troubleshooting
  • KB 000039886: Sophos Wireless: APX 320X access point fails to register with Sophos Central

Competitive removal tools

• Updated to show the updated CRT versions table.
  • KB 000034009: Sophos CRT: List of third-party security software removed by Sophos