Documentation changes for the week of June 28th

Table of Contents

• Sophos Firewall
• Sophos Central
• Central Email
• Endpoint
• Sophos Mobile
• Safeguard Enterprise

Sophos Firewall

Updated

• Removed Sophos .myfirewall.co as one of the dynamic Domain Name System service providers.
  • KB 000041764: Sophos Firewall: Discontinuation of the Sophos Dynamic DNS myfirewall.co
    
    
• Removed all references to XG and pointed to documentation the steps that are available online. Completed the article by adding the step to create a firewall rule.
  • KB 000036127: Sophos Firewall: How to create allow list/block list for web traffic
    
    
• Updated hardware details on SW/Virtual UTM User/IP level Migrates to SF-OS model conversion, specifically from "Maximum of 1 Core and 2 GB RAM" to "Maximum of 1 Core and 4 GB RAM"
  • KB 000035538: Sophos XG Firewall: License migration
    
    
• Added information about HA Active-Passive scenario in the related information so that it will be easier to find.
  • KB 000036815: Sophos XG Firewall: License transfer after RMA
    
    
• Removed Windows Server 2008 R2 since it is no longer supported by Microsoft.
  • KB-000038091: Sophos Firewall: Supported virtualization platforms
    
    

Sophos Central

Updated

• Updated to add information on how to create a batch file.
  • KB 000035419: Sophos Central Endpoint and Server: How to uninstall Sophos using the command line or a batch file
    
    

Central Email

Updated

• Added an additional troubleshooting for Microsoft 365 under the section Mail flow issues (inbound). This is a common issue experienced by customers and it will help resolve inbound issues.
  • KB 000039520: Sophos Central Email: Troubleshooting common scenarios or issues
    
    

Endpoint

Updated

• Updated to remove a reference to old Endpoint Security and Control v.9.5 and unsupported Windows 2000. A note was also added on the usage of LSP for WFP on Win8 and later.
  • KB 000033773: Sophos Endpoint Security and Control: How to verify if Web Filtering feature is working
    
    

Sophos Mobile

Updated

• The following articles were updated to remove unsupported product and OS versions
  • KB 000035791: Sophos Mobile: Additional information about the Work browser feature
  • KB 000035100: Sophos Mobile: No certificate matches private key error when uploading the renewed APNs certificate
  • KB 000035853: Sophos Mobile Control: How to enable SafeGuard Enterprise key ring synchronization
    
    

Safeguard Enterprise

Updated

• The following articles were updated to remove unsupported product and OS versions:
  • KB 000035957: Safeguard Enterprise: SGN 8.x synchronized encryption and initial encryption dependencies
  • KB 000035046: SafeGuard Enterprise: Deploy with minimal user input on macOS
  • KB 000035054: Safeguard Enterprise: Verify if the Local Self Help status for Safeguard clients is already activated
  • KB 000035079: SafeGuard Enterprise: Keyboard not working in the POA on Lenovo Thinkpad Helix
  • KB 000035101: SafeGuard Enterprise: Recover data by accessing BitLocker encrypted drives from a bootable media
  • KB 000035807: SafeGuard Enterprise: How to create and maintain an Application List?
  • KB 000035949: Safeguard Enterprise: Setting up PIN rules and requirements for BitLocker clients