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Attachment Campaign not working

Hello,

we are using the phish threat product for a quiet a bit now and we want to start an attachment campaign.

The Sophos system is not recognizing when a user has opend the attachment. Other E-Mail campaigns are working fine and everything for sophos has been allowed for our firewalls.

We are using Office 365 and after opening the document, word warns for attachments and it has opend the document in the protected view. But also when I activate the editing, sophos is not recognizing that I opend the attachment. So what is the word document communicating to? I there anything we have to setup?

Regards

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0 Raphael Alganes over 1 year ago

Hello Andre,

Good day and thanks for reaching out to Sophos Community and hope you are well.

May we check if you still encountering this concern?

Have you tried these following KB that might help:

Sophos Phish Threat Bypass safe links and safe attachments processing: https://support.sophos.com/support/s/article/KB-000039921?language=en_US

Add IP addresses and domains in the allow list https://support.sophos.com/support/s/article/KB-000037983?language=en_US

Hope this helps. Thanks for your time and patience and thank you for choosing Sophos

Cheers,

Raphael Alganes
Community Support Engineer | Sophos Technical Support
Sophos Support Videos | Product Documentation | @SophosSupport | Sign up for SMS Alerts
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0 Raphael Alganes over 1 year ago

Hello Andre,

Good day and thanks for reaching out to Sophos Community and hope you are well.

May we check if you still encountering this concern?

Have you tried these following KB that might help:

Sophos Phish Threat Bypass safe links and safe attachments processing: https://support.sophos.com/support/s/article/KB-000039921?language=en_US

Add IP addresses and domains in the allow list https://support.sophos.com/support/s/article/KB-000037983?language=en_US

Hope this helps. Thanks for your time and patience and thank you for choosing Sophos

Cheers,

Raphael Alganes
Community Support Engineer | Sophos Technical Support
Sophos Support Videos | Product Documentation | @SophosSupport | Sign up for SMS Alerts
If a post solves your question use the 'Verify Answer' link.
Cancel
Vote Up 0 Vote Down

Cancel

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