O365 ATP is still marking as opened attachments, even adding the exceptions suggested in KB

yes, this has been an issue for one of our clients.. I don't believe it was resolved and for that reason they've decided to go elsewhere with their provider for sims.  I would love to know how to address this if you find out.

Thanks for letting me know I'm not alone... The worst thing is that we have no answer from support.

Have you had any progress with this issue?

Hi sergirt, Agustin, BrucekConvergent,

I am the product manager of Sophos PhishThreat. Please reach out to me at Santosh.barnwal@sophos.com and I can have a look at your configuration.

Email Inbound...

Hi, we ended up adding the exact email domain for each campaign before we start it, what implies that we cannot use the automated campaign creation.

I had a case open with Microsoft and they worked with me for weeks attempting to solve a couple issues. Phish Threat has 30 domains that need to be bypassed, Microsoft limits the Advanced Delivery bypass feature to 20 domains. When I inquired about increasing that they recommended using the DKIM domain, i tested this and had mixed results. I'd recommend the community continue to open support cases with Microsoft asking for an increase in the 20 domain limit. 

Hello Tommy,

I'll follow up to see if there's any additional assistance we can provide with the Microsoft 365 issue. As a recap, we performed the following in troubleshooting the problem:

Troubleshooting/actions Completed:  

• Recommended using the DKIM domain in Phishing Simulations to work around the 20 domain limit:

 Mastering Configuration in Defender for Office 365 - Part Two

https://techcommunity.microsoft.com/t5/microsoft-defender-for-office/mastering-configuration-in-defender-for-office-365-part-two/ba-p/2307134

• We're adding support for DomainKeys Identified Mail (DKIM) domains to our advanced delivery feature, enabling administrators to use DKIM domains in addition to sending domains to configure their third-party phishing simulations."
  Microsoft 365 Roadmap | Microsoft 365
• As noted in a couple of the above comments, we are adding one additional secure option for phishing simulation vendors - the ability to specify a DKIM domain. This is targeted to roll out in September (Please see M365 Roadmap item: Feature ID 82083).
• In order for this option to work, the phishing simulation vendor will need to implement DKIM domain in their phishing simulation offerings to customers.

I had a case open with Microsoft and they worked with me for weeks attempting to solve a couple issues. Phish Threat has 30 domains that need to be bypassed, Microsoft limits the Advanced Delivery bypass feature to 20 domains. When I inquired about increasing that they recommended using the DKIM domain, i tested this and had mixed results. I'd recommend the community continue to open support cases with Microsoft asking for an increase in the 20 domain limit. 

Hello Tommy,

I'll follow up to see if there's any additional assistance we can provide with the Microsoft 365 issue. As a recap, we performed the following in troubleshooting the problem:

Troubleshooting/actions Completed:  

• Recommended using the DKIM domain in Phishing Simulations to work around the 20 domain limit:

 Mastering Configuration in Defender for Office 365 - Part Two

https://techcommunity.microsoft.com/t5/microsoft-defender-for-office/mastering-configuration-in-defender-for-office-365-part-two/ba-p/2307134

• We're adding support for DomainKeys Identified Mail (DKIM) domains to our advanced delivery feature, enabling administrators to use DKIM domains in addition to sending domains to configure their third-party phishing simulations."
  Microsoft 365 Roadmap | Microsoft 365
• As noted in a couple of the above comments, we are adding one additional secure option for phishing simulation vendors - the ability to specify a DKIM domain. This is targeted to roll out in September (Please see M365 Roadmap item: Feature ID 82083).
• In order for this option to work, the phishing simulation vendor will need to implement DKIM domain in their phishing simulation offerings to customers.

Still a problem for me ....