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O365 ATP is still marking as opened attachments, even adding the exceptions suggested in KB

Hi,

Even following KB's:

 https://support.sophos.com/support/s/article/KB-000039921?language=en_US

 and

https://support.sophos.com/support/s/article/KB-000037983?language=en_US

We are haveing false positives, the ATP is detonating the attachments. Anyone is having the same issue?

thank you



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