When is setup a campaign in PhishThreat it never sends emails to users, it says "Error Sending". I have added the IP addresses as well as the domain names to whitelist. When I send a test email it says it will arrive in up to 5 minutes but it is never received. I have checked our SPAM filter and there is nothing there from any of the domains we had to whitelist. Support has not been of any help except to continually escalate the case.
Hey Ray Randolph
My apologies for this negative experience with our support. Would it be possible to please share your support case ID so I can follow up accordingly?
Thanks,
Hi Ray Randolph
Thanks for sharing your support case with me, I can see that this ticket was raised on October 1st and has now been escalated to our GES tier 3 support team. I will continue to monitor the investigation for follow up. Please don't hesitate to reach out to me if you had any concerns in the meantime.
Regards,
