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80040406 Delivery failed for software subscription.

Peter Zhao

Hello，

 

I have this error "80040406 Delivery failed for software subscription. Access to the source update location is denied or the location is otherwise unavailable." on my SEC.

 

The Update was working bufore, the problem was caused by a disk space issue, and I have extended the disk space, empty folder WORKING and WAREHOUSE, stopped and started the update manager service, but still I got this error and could not get the update.

 

Here are the errors I found in the SUMtrace log:

2018-01-08 09:42:31 : EventLog: 3758112773 1 Inserts:> "WarehouseListData: Failed to read customer file content."

2018-01-08 09:42:31 : Cmd-ALL << [E4005][WarehouseListData: Failed to read customer file content.] Decode operation failed. Details: WarehouseListData: Failed to read customer file content.

2018-01-08 09:42:31 : Cmd-ALL << [E400D][ActionDeploySDF-Sub1-0][DispatcherPrograms-2018-01-08T01-41-35-1] Action 'ActionDeploySDF-Sub1-0' with caller 'DispatcherPrograms-2018-01-08T01-41-35-1' failed!

2018-01-08 09:42:31 : Cmd-ALL << [I1021][ActionGatherCurrencyData-Sub2][DispatcherPrograms-2018-01-08T01-41-35-1] Action 'ActionGatherCurrencyData-Sub2' with caller 'DispatcherPrograms-2018-01-08T01-41-35-1' started...

2018-01-08 09:42:31 : GatherCurrencyData: Considering payload Payload-Sub2...

2018-01-08 09:42:31 : GatherCurrencyData: Sync marked as failed, sending the abort.

2018-01-08 09:42:31 : Cmd-ALL << [E402D][DispatcherPrograms-2018-01-08T01-41-35-1][2DE69C24-D975-47b2-8D2F-6BEA861A9C75] Gather Currency Data operation invoked by dispatcherId 'DispatcherPrograms-2018-01-08T01-41-35-1' on product with rigid name '2DE69C24-D975-47b2-8D2F-6BEA861A9C75' has been aborted because the data has not been synchronised correctly.

2018-01-08 09:42:31 : Cmd-ALL << [I0009][ActionGatherCurrencyData-Sub2][DispatcherPrograms-2018-01-08T01-41-35-1] Action 'ActionGatherCurrencyData-Sub2' with caller 'DispatcherPrograms-2018-01-08T01-41-35-1' succeeded!

2018-01-08 09:42:31 : Cmd-ALL << [I1021][ActionDeploySDF-Sub2-0][DispatcherPrograms-2018-01-08T01-41-35-1] Action 'ActionDeploySDF-Sub2-0' with caller 'DispatcherPrograms-2018-01-08T01-41-35-1' started...

2018-01-08 09:42:31 : <Info> WarehouseListData: Failure loading customer file content. Attempting to read backed up customer file...

2018-01-08 09:42:31 : EventLog: 3758112773 1 Inserts:> "WarehouseListData: Failed to read customer file content."

2018-01-08 09:42:31 : Cmd-ALL << [E4005][WarehouseListData: Failed to read customer file content.] Decode operation failed. Details: WarehouseListData: Failed to read customer file content.

2018-01-08 09:42:31 : Cmd-ALL << [E400D][ActionDeploySDF-Sub2-0][DispatcherPrograms-2018-01-08T01-41-35-1] Action 'ActionDeploySDF-Sub2-0' with caller 'DispatcherPrograms-2018-01-08T01-41-35-1' failed!

2018-01-08 09:42:31 : Cmd-ALL << [I1021][ActionGatherCurrencyData-SDDM][DispatcherPrograms-2018-01-08T01-41-35-1] Action 'ActionGatherCurrencyData-SDDM' with caller 'DispatcherPrograms-2018-01-08T01-41-35-1' started...

2018-01-08 09:42:31 : GatherCurrencyData: Considering payload Payload-SDDM...

2018-01-08 09:42:31 : GatherCurrencyData: Sync marked as failed, sending the abort.

2018-01-08 09:42:31 : Cmd-ALL << [E402D][DispatcherPrograms-2018-01-08T01-41-35-1][A845A8B5-6532-4EF1-B19E-1DB2B3CB73D1] Gather Currency Data operation invoked by dispatcherId 'DispatcherPrograms-2018-01-08T01-41-35-1' on product with rigid name 'A845A8B5-6532-4EF1-B19E-1DB2B3CB73D1' has been aborted because the data has not been synchronised correctly.

2018-01-08 09:42:31 : Cmd-ALL << [I0009][ActionGatherCurrencyData-SDDM][DispatcherPrograms-2018-01-08T01-41-35-1] Action 'ActionGatherCurrencyData-SDDM' with caller 'DispatcherPrograms-2018-01-08T01-41-35-1' succeeded!

2018-01-08 09:42:31 : Cmd-ALL << [I1021][ActionDecodeEverything-SDDM][DispatcherPrograms-2018-01-08T01-41-35-1] Action 'ActionDecodeEverything-SDDM' with caller 'DispatcherPrograms-2018-01-08T01-41-35-1' started...

2018-01-08 09:42:31 : <Info> WarehouseListData: Failure loading customer file content. Attempting to read backed up customer file...

2018-01-08 09:42:31 : EventLog: 3758112773 1 Inserts:> "WarehouseListData: Failed to read customer file content."

2018-01-08 09:42:31 : Cmd-ALL << [E4005][WarehouseListData: Failed to read customer file content.] Decode operation failed. Details: WarehouseListData: Failed to read customer file content.

2018-01-08 09:42:31 : Cmd-ALL << [E400D][ActionDecodeEverything-SDDM][DispatcherPrograms-2018-01-08T01-41-35-1] Action 'ActionDecodeEverything-SDDM' with caller 'DispatcherPrograms-2018-01-08T01-41-35-1' failed!

2018-01-08 09:42:31 : Cmd-ALL << [I1021][ActionSelfUpdate-SDDM][DispatcherPrograms-2018-01-08T01-41-35-1] Action 'ActionSelfUpdate-SDDM' with caller 'DispatcherPrograms-2018-01-08T01-41-35-1' started...

2018-01-08 09:42:31 : Cmd-ALL << [I1017][ActionSelfUpdate-SDDM][DispatcherPrograms-2018-01-08T01-41-35-1] Action 'ActionSelfUpdate-SDDM' with caller 'DispatcherPrograms-2018-01-08T01-41-35-1' could not execute.

2018-01-08 09:42:31 : Cmd-ALL << [E400E][DispatcherPrograms-2018-01-08T01-41-35-1] Event with dispatcher ID 'DispatcherPrograms-2018-01-08T01-41-35-1' failed to execute.

 

Could you please give some suggestions on what else I should check to solve this problem?

 

Thanks

Peter



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    Hi Peter Zhao,

    If the only error that you receive is 80040406 Delivery failed for software subscription [subscription-name]. Access to the source update location is denied or the location is otherwise unavailable I would suggest you to give a try to this KBA or try the following option.

    Reapply permissions to the following folder ( and subfolders ) using the following process:

    - Browse to C:\ProgramData\Sophos\Update Manager\
    - Right click the Update Manager folder and choose Properties
    - Click the Security Tab
    - Assure SYSTEM, NETWORK SERVICE and Administrators have Full Control.
    - Add SophosUpdateMgr (or your uploading account should the name be different) and 'Users' as having Read & Execute, List Folder Contents and Read permissions
    - Click the Advanced button
    - Click to check the “Replace Permission entries…” check box near the bottom of the window
    - Click Apply
    - On the “do you wish to continue” window click Yes
    - Click ok to the Properties window of the folder

    However if you can share the Sophos Update Manger logs it would help us. Refer this KBA on how to review the logs via logviewer. 

    Regards,

    Gowtham Mani
    Community Support Engineer | Sophos Technical Support
    Knowledge Base  |  @SophosSupport | Sign up for SMS Alerts
    If a post solves your question use the 'This helped me' link.

Reply
  • 0

    Hi Peter Zhao,

    If the only error that you receive is 80040406 Delivery failed for software subscription [subscription-name]. Access to the source update location is denied or the location is otherwise unavailable I would suggest you to give a try to this KBA or try the following option.

    Reapply permissions to the following folder ( and subfolders ) using the following process:

    - Browse to C:\ProgramData\Sophos\Update Manager\
    - Right click the Update Manager folder and choose Properties
    - Click the Security Tab
    - Assure SYSTEM, NETWORK SERVICE and Administrators have Full Control.
    - Add SophosUpdateMgr (or your uploading account should the name be different) and 'Users' as having Read & Execute, List Folder Contents and Read permissions
    - Click the Advanced button
    - Click to check the “Replace Permission entries…” check box near the bottom of the window
    - Click Apply
    - On the “do you wish to continue” window click Yes
    - Click ok to the Properties window of the folder

    However if you can share the Sophos Update Manger logs it would help us. Refer this KBA on how to review the logs via logviewer. 

    Regards,

    Gowtham Mani
    Community Support Engineer | Sophos Technical Support
    Knowledge Base  |  @SophosSupport | Sign up for SMS Alerts
    If a post solves your question use the 'This helped me' link.

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