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HandleNoPolicy Policy is empty. Update cannot continue. I´m not able to update.

Bruno Novis

Hello.

 

I´m trying to update a HYPERV server and i´m not able to.

Find below SophosUpdate.log:

2017-12-01T12:45:56.658Z [22280] INFO WinMain =========================
2017-12-01T12:45:56.658Z [22280] INFO WinMain SophosUpdate is starting.
2017-12-01T12:45:56.658Z [22280] INFO WinMain AutoUpdate version : 5.8.335
2017-12-01T12:45:56.659Z [22280] INFO WinMain SophosUpdate version : 5.8.259
2017-12-01T12:45:56.659Z [22280] INFO WinMain Build : 206630
2017-12-01T12:45:56.659Z [22280] INFO WinMain =========================
2017-12-01T12:45:56.659Z [22280] INFO Environment::Print Platform ID: WIN_2008_R2_SVR_X64
2017-12-01T12:45:56.659Z [22280] INFO Environment::Print Platform upgraded: 0
2017-12-01T12:45:56.659Z [22280] INFO Environment::Print Subscriptions changed: 1
2017-12-01T12:45:56.659Z [22280] INFO Environment::Print Features:
2017-12-01T12:45:56.659Z [22280] INFO Environment::Print Features changed: 1
2017-12-01T12:45:56.659Z [22280] INFO WinMain Set process security
2017-12-01T12:45:56.660Z [22280] INFO WinMain Initialise COM.
2017-12-01T12:45:56.660Z [22280] INFO WinMain Load config.
2017-12-01T12:45:56.662Z [22280] INFO WinMain Create registry reporter.
2017-12-01T12:45:56.662Z [22280] INFO WinMain Create platform reporter.
2017-12-01T12:45:56.662Z [22280] INFO WinMain Create features reporter.
2017-12-01T12:45:56.662Z [22280] INFO WinMain Create subscription reporter.
2017-12-01T12:45:56.662Z [22280] INFO WinMain Create version persister.
2017-12-01T12:45:56.662Z [22280] INFO WinMain Load state.
2017-12-01T12:45:56.662Z [22280] INFO StatePersister::Load Loading state file C:\ProgramData\Sophos\AutoUpdate\data\status\SophosUpdateStatus.xml
2017-12-01T12:45:56.663Z [22280] INFO WinMain Create progress reporter.
2017-12-01T12:45:56.668Z [22280] INFO WinMain Create language neutral logger.
2017-12-01T12:45:56.669Z [22280] INFO WinMain Create Update cache evaluator.
2017-12-01T12:45:56.670Z [22280] INFO WinMain Create downloader.
2017-12-01T12:45:56.675Z [22280] INFO WinMain Create Health event manager.
2017-12-01T12:45:56.675Z [22280] INFO WinMain Create Cloud reboot manager.
2017-12-01T12:45:56.675Z [22280] INFO CloudRebootManager::SignalRebootIfRequired No value found for RebootRequiredByCloudInstaller
2017-12-01T12:45:56.675Z [22280] INFO WinMain Create installer.
2017-12-01T12:45:56.675Z [22280] INFO WinMain Create adapter writer.
2017-12-01T12:45:56.675Z [22280] INFO IPCBase::IPCBase IPCBase::IPCBase: Connected to shared memory A32951C539924a12B3C8F2FDA5A268E4
2017-12-01T12:45:56.675Z [22280] INFO WinMain Create completion reporter.
2017-12-01T12:45:56.676Z [22280] INFO WinMain Create telemetry submitter.
2017-12-01T12:45:56.676Z [22280] INFO WinMain Create fallback updating logic.
2017-12-01T12:45:56.676Z [22280] INFO WinMain Create update logic.
2017-12-01T12:45:56.676Z [22280] INFO WinMain Performing update.
2017-12-01T12:45:56.676Z [21404] INFO `anonymous-namespace'::SenderThreadFn::operator() Sender thread started.
2017-12-01T12:45:56.676Z [22280] INFO UpdateLogic::Update Reporting update start.
2017-12-01T12:45:56.676Z [21404] INFO IPCSender::ProcessSend IPCSender::ProcessSend started
2017-12-01T12:45:56.676Z [21404] INFO IPCSender::ProcessSend IPCSender::ProcessSend: No messages in queue, starting to wait
2017-12-01T12:45:56.676Z [22280] INFO IPCSender::Write IPCSender::Write: Writing message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSStartUpdate" />
2017-12-01T12:45:56.677Z [21404] INFO IPCSender::ProcessSend IPCSender::ProcessSend: Send message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSStartUpdate" />
2017-12-01T12:45:56.677Z [21404] INFO IPCSender::ProcessSend IPCSender::ProcessSend: No messages in queue, starting to wait
2017-12-01T12:45:56.678Z [22280] ERROR UpdateLogic::HandleNoPolicy Policy is empty. Update cannot continue.
2017-12-01T12:45:56.679Z [22280] INFO IPCSender::Write IPCSender::Write: Writing message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID>NoLocations</ID><StringID>113</StringID><Sender>SophosUpdate</Sender></ErrorMessage><ReadableMessage>ERROR: Could not find a source for updated packages</ReadableMessage></Config>
2017-12-01T12:45:56.679Z [22280] INFO WinMain SophosUpdate has completed with the result 1.
2017-12-01T12:45:56.679Z [21404] INFO IPCSender::ProcessSend IPCSender::ProcessSend: Send message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID>NoLocations</ID><StringID>113</StringID><Sender>SophosUpdate</Sender></ErrorMessage><ReadableMessage>ERROR: Could not find a source for updated packages</ReadableMessage></Config>
2017-12-01T12:45:56.679Z [21404] INFO IPCSender::ProcessSend IPCSender::ProcessSend: No messages in queue, starting to wait
2017-12-01T12:45:57.679Z [21404] INFO IPCSender::ProcessSend IPCSender::ProcessSend exiting
2017-12-01T12:45:57.679Z [21404] INFO `anonymous-namespace'::SenderThreadFn::operator() Sender thread finished.
2017-12-01T12:45:57.679Z [22280] INFO StatePersister::Save Overwriting state file C:\ProgramData\Sophos\AutoUpdate\data\status\SophosUpdateStatus.xml
2017-12-01T12:50:56.661Z [20924] INFO WinMain =========================
2017-12-01T12:50:56.662Z [20924] INFO WinMain SophosUpdate is starting.
2017-12-01T12:50:56.662Z [20924] INFO WinMain AutoUpdate version : 5.8.335
2017-12-01T12:50:56.662Z [20924] INFO WinMain SophosUpdate version : 5.8.259
2017-12-01T12:50:56.662Z [20924] INFO WinMain Build : 206630
2017-12-01T12:50:56.662Z [20924] INFO WinMain =========================
2017-12-01T12:50:56.662Z [20924] INFO Environment::Print Platform ID: WIN_2008_R2_SVR_X64
2017-12-01T12:50:56.662Z [20924] INFO Environment::Print Platform upgraded: 0
2017-12-01T12:50:56.662Z [20924] INFO Environment::Print Subscriptions changed: 1
2017-12-01T12:50:56.662Z [20924] INFO Environment::Print Features:
2017-12-01T12:50:56.662Z [20924] INFO Environment::Print Features changed: 1
2017-12-01T12:50:56.662Z [20924] INFO WinMain Set process security
2017-12-01T12:50:56.663Z [20924] INFO WinMain Initialise COM.
2017-12-01T12:50:56.664Z [20924] INFO WinMain Load config.
2017-12-01T12:50:56.666Z [20924] INFO WinMain Create registry reporter.
2017-12-01T12:50:56.666Z [20924] INFO WinMain Create platform reporter.
2017-12-01T12:50:56.666Z [20924] INFO WinMain Create features reporter.
2017-12-01T12:50:56.666Z [20924] INFO WinMain Create subscription reporter.
2017-12-01T12:50:56.666Z [20924] INFO WinMain Create version persister.
2017-12-01T12:50:56.666Z [20924] INFO WinMain Load state.
2017-12-01T12:50:56.666Z [20924] INFO StatePersister::Load Loading state file C:\ProgramData\Sophos\AutoUpdate\data\status\SophosUpdateStatus.xml
2017-12-01T12:50:56.667Z [20924] INFO WinMain Create progress reporter.
2017-12-01T12:50:56.674Z [20924] INFO WinMain Create language neutral logger.
2017-12-01T12:50:56.674Z [20924] INFO WinMain Create Update cache evaluator.
2017-12-01T12:50:56.676Z [20924] INFO WinMain Create downloader.
2017-12-01T12:50:56.684Z [20924] INFO WinMain Create Health event manager.
2017-12-01T12:50:56.684Z [20924] INFO WinMain Create Cloud reboot manager.
2017-12-01T12:50:56.684Z [20924] INFO CloudRebootManager::SignalRebootIfRequired No value found for RebootRequiredByCloudInstaller
2017-12-01T12:50:56.684Z [20924] INFO WinMain Create installer.
2017-12-01T12:50:56.684Z [20924] INFO WinMain Create adapter writer.
2017-12-01T12:50:56.684Z [20924] INFO IPCBase::IPCBase IPCBase::IPCBase: Connected to shared memory A32951C539924a12B3C8F2FDA5A268E4
2017-12-01T12:50:56.684Z [20924] INFO WinMain Create completion reporter.
2017-12-01T12:50:56.684Z [20924] INFO WinMain Create telemetry submitter.
2017-12-01T12:50:56.684Z [20924] INFO WinMain Create fallback updating logic.
2017-12-01T12:50:56.684Z [20924] INFO WinMain Create update logic.
2017-12-01T12:50:56.684Z [20924] INFO WinMain Performing update.
2017-12-01T12:50:56.684Z [12396] INFO `anonymous-namespace'::SenderThreadFn::operator() Sender thread started.
2017-12-01T12:50:56.684Z [20924] INFO UpdateLogic::Update Reporting update start.
2017-12-01T12:50:56.685Z [12396] INFO IPCSender::ProcessSend IPCSender::ProcessSend started
2017-12-01T12:50:56.685Z [12396] INFO IPCSender::ProcessSend IPCSender::ProcessSend: No messages in queue, starting to wait
2017-12-01T12:50:56.685Z [20924] INFO IPCSender::Write IPCSender::Write: Writing message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSStartUpdate" />
2017-12-01T12:50:56.685Z [12396] INFO IPCSender::ProcessSend IPCSender::ProcessSend: Send message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSStartUpdate" />
2017-12-01T12:50:56.685Z [12396] INFO IPCSender::ProcessSend IPCSender::ProcessSend: No messages in queue, starting to wait
2017-12-01T12:50:56.688Z [20924] ERROR UpdateLogic::HandleNoPolicy Policy is empty. Update cannot continue.
2017-12-01T12:50:56.689Z [20924] INFO IPCSender::Write IPCSender::Write: Writing message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID>NoLocations</ID><StringID>113</StringID><Sender>SophosUpdate</Sender></ErrorMessage><ReadableMessage>ERROR: Could not find a source for updated packages</ReadableMessage></Config>
2017-12-01T12:50:56.689Z [20924] INFO WinMain SophosUpdate has completed with the result 1.
2017-12-01T12:50:56.689Z [12396] INFO IPCSender::ProcessSend IPCSender::ProcessSend: Send message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID>NoLocations</ID><StringID>113</StringID><Sender>SophosUpdate</Sender></ErrorMessage><ReadableMessage>ERROR: Could not find a source for updated packages</ReadableMessage></Config>
2017-12-01T12:50:56.689Z [12396] INFO IPCSender::ProcessSend IPCSender::ProcessSend: No messages in queue, starting to wait
2017-12-01T12:50:57.689Z [12396] INFO IPCSender::ProcessSend IPCSender::ProcessSend exiting
2017-12-01T12:50:57.689Z [12396] INFO `anonymous-namespace'::SenderThreadFn::operator() Sender thread finished.
2017-12-01T12:50:57.690Z [20924] INFO StatePersister::Save Overwriting state file C:\ProgramData\Sophos\AutoUpdate\data\status\SophosUpdateStatus.xml



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Parents

  • Hello Bruno Novis,

    managed by Central, isn't it? HandleNoPolicy suggests that it has never received the updating policy. What is its compliance status in the Admin Console? Which components are installed - just AutoUpdate and MCS?

    Christian

  • in reply to QC

    Hi QC, thanks for your reply.

     

    this is how is on console:

  • in reply to Bruno Novis

    Hello Bruno Novis,

    please check the AdapterStorage whether there's a SAUPolicy as described in the article, it likely isn't.
    Seems that MCS doesn't talk with Central (as Last Activity is a day ago) so inspecting the MCS Client (and Agent) logs would be the next step.

    Christian  

  • in reply to QC

    Hi Again.

     

    I checked the article and found out that the folder in C:\ProgramData\Sophos\Remote Management System\3\Agent\AdapterStorage\ALC is empty.

    So I copied the folder C:\ProgramData\Sophos\Remote Management System\3\Agent\AdapterStorage from another server but the error persists.

    McsClient.log

    2017-12-01T16:19:37.471Z [ 4032] ERROR 2014: server certificate failed validation [issuer GB, Oxfordshire, Abingdon, Sophos Ltd, SophosCA1, mlh@sophos.com ]
    2017-12-01T16:19:37.472Z [ 4032] ERROR Request: WinHttpSendRequest failed: 12017 (dzr-mcs-amzn-us-west-2-fa88.upe.p.hmr.sophos.com:443)
    2017-12-01T16:19:37.472Z [ 4032] INFO [connect: autodiscovered proxy] discovering proxy autoconfig url
    2017-12-01T16:19:37.474Z [ 4032] INFO [connect: direct] trying direct connection without a proxy
    2017-12-01T16:19:37.474Z [ 4032] INFO GET dzr-mcs-amzn-us-west-2-fa88.upe.p.hmr.sophos.com:443/.../ep
    2017-12-01T16:19:39.604Z [ 4032] ERROR 2014: server certificate failed validation [subject GB, Oxfordshire, Sophos Ltd., SaaS, *.prod.hydra.sophos.com ]
    2017-12-01T16:19:39.604Z [ 4032] ERROR 2014: server certificate failed validation [issuer GB, Oxfordshire, Abingdon, Sophos Ltd, SophosCA1, mlh@sophos.com ]
    2017-12-01T16:19:39.604Z [ 4032] ERROR Request: WinHttpSendRequest failed: 12017 (dzr-mcs-amzn-us-west-2-fa88.upe.p.hmr.sophos.com:443)
    2017-12-01T16:19:39.604Z [ 4032] WARN [connect] no configured servers working; falling back to last known good server
    2017-12-01T16:19:39.604Z [ 4032] INFO [connect] trying server dzr-mcs-amzn-us-west-2-fa88.upe.p.hmr.sophos.com/.../ep
    2017-12-01T16:19:39.604Z [ 4032] INFO [connect: direct] trying direct connection without a proxy
    2017-12-01T16:19:39.604Z [ 4032] INFO GET dzr-mcs-amzn-us-west-2-fa88.upe.p.hmr.sophos.com:443/.../ep
    2017-12-01T16:19:42.005Z [ 4032] ERROR 2014: server certificate failed validation [subject GB, Oxfordshire, Sophos Ltd., SaaS, *.prod.hydra.sophos.com ]
    2017-12-01T16:19:42.005Z [ 4032] ERROR 2014: server certificate failed validation [issuer GB, Oxfordshire, Abingdon, Sophos Ltd, SophosCA1, mlh@sophos.com ]
    2017-12-01T16:19:42.005Z [ 4032] ERROR Request: WinHttpSendRequest failed: 12017 (dzr-mcs-amzn-us-west-2-fa88.upe.p.hmr.sophos.com:443)
    2017-12-01T16:19:42.006Z [ 4032] WARN [connect] no working servers
    2017-12-01T16:19:42.006Z [ 4032] INFO [backoff] waiting 2919s (1800s + 1119s skew) after failures: 43
    2017-12-01T16:20:57.692Z [ 4032] INFO The file 'C:\ProgramData\Sophos\Management Communications System\Endpoint\Persist\Credentials' could not be opened.
    2017-12-01T16:20:57.692Z [ 4032] WARN The contents of the protected file 'C:\ProgramData\Sophos\Management Communications System\Endpoint\Persist\Credentials' could not be read.
    2017-12-01T16:20:57.692Z [ 4032] INFO [connect] trying server dzr-mcs-amzn-us-west-2-fa88.upe.p.hmr.sophos.com/.../ep
    2017-12-01T16:20:57.692Z [ 4032] INFO [connect: system proxy] trying direct connection without a proxy
    2017-12-01T16:20:57.692Z [ 4032] INFO GET dzr-mcs-amzn-us-west-2-fa88.upe.p.hmr.sophos.com:443/.../ep
    2017-12-01T16:21:01.540Z [ 4032] ERROR 2014: server certificate failed validation [subject GB, Oxfordshire, Sophos Ltd., SaaS, *.prod.hydra.sophos.com ]
    2017-12-01T16:21:01.540Z [ 4032] ERROR 2014: server certificate failed validation [issuer GB, Oxfordshire, Abingdon, Sophos Ltd, SophosCA1, mlh@sophos.com ]
    2017-12-01T16:21:01.541Z [ 4032] ERROR Request: WinHttpSendRequest failed: 12017 (dzr-mcs-amzn-us-west-2-fa88.upe.p.hmr.sophos.com:443)
    2017-12-01T16:21:01.541Z [ 4032] INFO [connect: autodiscovered proxy] discovering proxy autoconfig url
    2017-12-01T16:21:01.543Z [ 4032] INFO [connect: direct] trying direct connection without a proxy
    2017-12-01T16:21:01.544Z [ 4032] INFO GET dzr-mcs-amzn-us-west-2-fa88.upe.p.hmr.sophos.com:443/.../ep
    2017-12-01T16:21:07.902Z [ 4032] ERROR 2014: server certificate failed validation [subject GB, Oxfordshire, Sophos Ltd., SaaS, *.prod.hydra.sophos.com ]
    2017-12-01T16:21:07.902Z [ 4032] ERROR 2014: server certificate failed validation [issuer GB, Oxfordshire, Abingdon, Sophos Ltd, SophosCA1, mlh@sophos.com ]
    2017-12-01T16:21:07.902Z [ 4032] ERROR Request: WinHttpSendRequest failed: 12017 (dzr-mcs-amzn-us-west-2-fa88.upe.p.hmr.sophos.com:443)
    2017-12-01T16:21:07.903Z [ 4032] WARN [connect] no configured servers working; falling back to last known good server
    2017-12-01T16:21:07.903Z [ 4032] INFO [connect] trying server dzr-mcs-amzn-us-west-2-fa88.upe.p.hmr.sophos.com/.../ep
    2017-12-01T16:21:07.903Z [ 4032] INFO [connect: direct] trying direct connection without a proxy
    2017-12-01T16:21:07.903Z [ 4032] INFO GET dzr-mcs-amzn-us-west-2-fa88.upe.p.hmr.sophos.com:443/.../ep
    2017-12-01T16:21:13.037Z [ 4032] ERROR 2014: server certificate failed validation [subject GB, Oxfordshire, Sophos Ltd., SaaS, *.prod.hydra.sophos.com ]
    2017-12-01T16:21:13.037Z [ 4032] ERROR 2014: server certificate failed validation [issuer GB, Oxfordshire, Abingdon, Sophos Ltd, SophosCA1, mlh@sophos.com ]
    2017-12-01T16:21:13.037Z [ 4032] ERROR Request: WinHttpSendRequest failed: 12017 (dzr-mcs-amzn-us-west-2-fa88.upe.p.hmr.sophos.com:443)
    2017-12-01T16:21:13.037Z [ 4032] WARN [connect] no working servers
    2017-12-01T16:21:13.037Z [ 4032] INFO [backoff] waiting 2374s (1800s + 574s skew) after failures: 44
    2017-12-01T16:25:57.692Z [ 4032] INFO The file 'C:\ProgramData\Sophos\Management Communications System\Endpoint\Persist\Credentials' could not be opened.
    2017-12-01T16:25:57.692Z [ 4032] WARN The contents of the protected file 'C:\ProgramData\Sophos\Management Communications System\Endpoint\Persist\Credentials' could not be read.
    2017-12-01T16:25:57.693Z [ 4032] INFO [connect] trying server dzr-mcs-amzn-us-west-2-fa88.upe.p.hmr.sophos.com/.../ep
    2017-12-01T16:25:57.693Z [ 4032] INFO [connect: system proxy] trying direct connection without a proxy
    2017-12-01T16:25:57.693Z [ 4032] INFO GET dzr-mcs-amzn-us-west-2-fa88.upe.p.hmr.sophos.com:443/.../ep
    2017-12-01T16:26:01.827Z [ 4032] ERROR 2014: server certificate failed validation [subject GB, Oxfordshire, Sophos Ltd., SaaS, *.prod.hydra.sophos.com ]
    2017-12-01T16:26:01.827Z [ 4032] ERROR 2014: server certificate failed validation [issuer GB, Oxfordshire, Abingdon, Sophos Ltd, SophosCA1, mlh@sophos.com ]
    2017-12-01T16:26:01.827Z [ 4032] ERROR Request: WinHttpSendRequest failed: 12017 (dzr-mcs-amzn-us-west-2-fa88.upe.p.hmr.sophos.com:443)
    2017-12-01T16:26:01.827Z [ 4032] INFO [connect: autodiscovered proxy] discovering proxy autoconfig url
    2017-12-01T16:26:01.831Z [ 4032] INFO [connect: direct] trying direct connection without a proxy
    2017-12-01T16:26:01.831Z [ 4032] INFO GET dzr-mcs-amzn-us-west-2-fa88.upe.p.hmr.sophos.com:443/.../ep
    2017-12-01T16:26:06.094Z [ 4032] ERROR 2014: server certificate failed validation [subject GB, Oxfordshire, Sophos Ltd., SaaS, *.prod.hydra.sophos.com ]
    2017-12-01T16:26:06.094Z [ 4032] ERROR 2014: server certificate failed validation [issuer GB, Oxfordshire, Abingdon, Sophos Ltd, SophosCA1, mlh@sophos.com ]
    2017-12-01T16:26:06.094Z [ 4032] ERROR Request: WinHttpSendRequest failed: 12017 (dzr-mcs-amzn-us-west-2-fa88.upe.p.hmr.sophos.com:443)
    2017-12-01T16:26:06.094Z [ 4032] WARN [connect] no configured servers working; falling back to last known good server
    2017-12-01T16:26:06.095Z [ 4032] INFO [connect] trying server dzr-mcs-amzn-us-west-2-fa88.upe.p.hmr.sophos.com/.../ep
    2017-12-01T16:26:06.095Z [ 4032] INFO [connect: direct] trying direct connection without a proxy
    2017-12-01T16:26:06.095Z [ 4032] INFO GET dzr-mcs-amzn-us-west-2-fa88.upe.p.hmr.sophos.com:443/.../ep
    2017-12-01T16:26:09.285Z [ 4032] ERROR 2014: server certificate failed validation [subject GB, Oxfordshire, Sophos Ltd., SaaS, *.prod.hydra.sophos.com ]
    2017-12-01T16:26:09.285Z [ 4032] ERROR 2014: server certificate failed validation [issuer GB, Oxfordshire, Abingdon, Sophos Ltd, SophosCA1, mlh@sophos.com ]
    2017-12-01T16:26:09.286Z [ 4032] ERROR Request: WinHttpSendRequest failed: 12017 (dzr-mcs-amzn-us-west-2-fa88.upe.p.hmr.sophos.com:443)
    2017-12-01T16:26:09.286Z [ 4032] WARN [connect] no working servers
    2017-12-01T16:26:09.286Z [ 4032] INFO [backoff] waiting 2795s (1800s + 995s skew) after failures: 45

     

  • in reply to Bruno Novis

    Hello Bruno Novis,

    the problem is that the server certificate failed validation. MCS uses a self-signed certificate - please note that it is using SHA-1. I'm afraid that I can't be of more help here as I'm not using Central/MCS but maybe this information is of some use.

    Christian

  • in reply to QC

    Hi Again.

     

    Thanks for your reply.

    I did resolve by reinstalling sophos endpoint.

    Had issues with tamper protection but it´s all good now.

    Thanks for your help and Knowledge 

  • in reply to QC

    I found another issue.

    The sophos endpoint is updated and protected on server but the status is not updating on Central.

    Any help?

  • in reply to Bruno Novis

    Hello Bruno Novis,

    the status is not updating
    you mean the Last Activity in the Endpoint Agent Summary is (still) not updated? The MCS logs should show if there are communication issues.

    BTW: This topic belongs to Central (you have a better chance to get a helpful reply there), I'd have already moved this post but I can only do so after you have joined the Central group.

    Christian

Reply
  • in reply to Bruno Novis

    Hello Bruno Novis,

    the status is not updating
    you mean the Last Activity in the Endpoint Agent Summary is (still) not updated? The MCS logs should show if there are communication issues.

    BTW: This topic belongs to Central (you have a better chance to get a helpful reply there), I'd have already moved this post but I can only do so after you have joined the Central group.

    Christian

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