This article provides information on troubleshooting policies being sent to devices managed by Sophos Central. For policy troubleshooting steps, refer to the articles linked on the related information section of this page. The following sections are covered:
Applies to the following Sophos products and versions Sophos Central Admin
When troubleshooting policy compliance the following points should be understood:
When the managed device fetches a policy, the following locations can be checked for updates as part of the process of receiving an updated policy. For example, checking the modified date/time of the files listed below for each managed component
Update: For Windows systems, this same information can be viewed using the local Endpoint Self Help Utility.
C:\ProgramData\Sophos\Remote Management System\3\Agent\AdapterStorage\SAV\DEVCAdapterConfig
C:\ProgramData\Sophos\Remote Management System\3\Agent\AdapterStorage\SAV\TPAdapterConfig
C:\ProgramData\Sophos\Remote Management System\3\Agent\AdapterStorage\SAV\SAVAdapterConfig
C:\ProgramData\Sophos\Remote Management System\3\Agent\AdapterStorage\ALC\SAUPolicy
Note: For Windows XP or Windows 2003 managed devices, the above paths would be C:\Documents and Settings\All Users\Application Data\ in place of C:\ProgramData\.
C:\Documents and Settings\All Users\Application Data\
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