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Sophos Central Account Issue

Hello,

I am trying to log in cloud.sophos.com and my password is not accepted. I select "Forgot Password", I enter my email and click on "Forgot Password", but I never receive an email from the system. If I go to create a new account, it tells me that there is already an account with my email!

Any ideas how to manage to log in Sophos Central?

Thanking you in advance.

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0 Haridoss Sreenivasan over 7 years ago

Hi Odysseas,

Does your email address have an official domain (your work email) or public domain (google, yahoo etc)?

Haridoss Sreenivasan
Technical Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Video tutorials
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0 Odysseas Shiakallis over 7 years ago in reply to Haridoss Sreenivasan

It is an official domain. Would you like to send you my email address so that you can look further into it?
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0 Odysseas Shiakallis over 7 years ago in reply to Haridoss Sreenivasan

It is an official domain. Would you like to send you my email address so that you can look further into it?
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0 Haridoss Sreenivasan over 7 years ago in reply to Odysseas Shiakallis

Hi Odysseas,

Please send your email id through private message.

Haridoss Sreenivasan
Technical Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Video tutorials
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0 Odysseas Shiakallis over 7 years ago in reply to Haridoss Sreenivasan

Ok, I 've send you my details through PM.

Thanks!
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0 Joshua Gregory over 7 years ago in reply to Haridoss Sreenivasan

I am having the exact same problem as the original poster. Can you help me as well?
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0 Haridoss Sreenivasan over 7 years ago in reply to Joshua Gregory

Hi Joshua,

Please send me your email (login email) via Private message.

Haridoss Sreenivasan
Technical Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Video tutorials
Remember to like a post. If a post (on a question thread) solves your question use the 'This helped me' link.
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