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Windows 10 Restart Loop

Hi There,

I currently have an issue in which every time I install sophos and reboot I get stuck in an infinite restart Automatic repair loop. I have to rebuild the PC each time. I install it remotely from the Enterprise Console successfully but then I get an error code (000006d) which states that I need to perform a restart which then brings me to the loop.

The operating system is Windows 10 Enterprise and the device is a dell Latitude 5420 laptop. I'm not too sure if it's a hardware or software issue.

Any advice would be much appreciated.

Kind Regards,

Ciaran

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0 Emmanuel Tshotelo over 6 years ago

Hi Ciaran

Did you manage to resolve this? I have a similar issue but im running Windows 10 pro 64 bit. This was not an upgrade. This computer gets into a restarting loop soon as im done installing sophos endpoint security.

Kind regards

Emmanuel
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0 Gowtham Mani over 6 years ago in reply to Emmanuel Tshotelo

Hi Emmanuel Tshotelo,

Can you please try removing the previous installation completely and then try reinstalling the SAV client.

Regards,

Gowtham Mani
Community Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Sign up for SMS Alerts
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0 Gowtham Mani over 6 years ago in reply to Emmanuel Tshotelo

Hi Emmanuel Tshotelo,

Can you please try removing the previous installation completely and then try reinstalling the SAV client.

Regards,

Gowtham Mani
Community Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Sign up for SMS Alerts
If a post solves your question use the 'This helped me' link.
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