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Can't update manager after update enterprise console 5.4.1

Any help me, problem update manager in enterprise console 5.4.1

This below logviewer :

10/6/2016 3:43:16 PM Error Decoding of product release Sophos Update Manager version RECOMMENDED was not done because the synchronization failed.

10/6/2016 3:43:16 PM Error Version information for product 'Sophos Update Manager' was not gathered by dispatcher 'DispatcherSupplements-2016-10-06T08-43-03-31', as the last synchronization of that product failed.
10/6/2016 3:43:16 PM Error Decoding of product release Sophos Patch Server version RECOMMENDED was not done because the synchronization failed.
10/6/2016 3:43:15 PM Error Version information for product 'Sophos Patch Server' was not gathered by dispatcher 'DispatcherSupplements-2016-10-06T08-43-03-31', as the last synchronization of that product failed.
10/6/2016 3:43:15 PM Error Decoding of product release Sophos Enterprise Console version 0.0.0 was not done because the synchronization failed.
10/6/2016 3:43:15 PM Error Version information for product 'Sophos Enterprise Console' was not gathered by dispatcher 'DispatcherSupplements-2016-10-06T08-43-03-31', as the last synchronization of that product failed.
10/6/2016 3:43:15 PM Error Decoding of product release Sophos Anti-Virus for Linux (on-access) version RECOMMENDED was not done because the synchronization failed.
10/6/2016 3:43:15 PM Error Version information for product 'Sophos Anti-Virus for Linux (on-access)' was not gathered by dispatcher 'DispatcherSupplements-2016-10-06T08-43-03-31', as the last synchronization of that product failed.
10/6/2016 3:43:15 PM Error Decoding of product release Windows Endpoint Security and Control version RECOMMENDED was not done because the synchronization failed.
10/6/2016 3:43:14 PM Error Version information for product 'Windows Endpoint Security and Control' was not gathered by dispatcher 'DispatcherSupplements-2016-10-06T08-43-03-31', as the last synchronization of that product failed.
10/6/2016 3:43:14 PM Error Product release 'Sophos Update Manager' could not be updated because the synchronize operation has failed due to an earlier error.
10/6/2016 3:43:14 PM Error Product release 'Sophos Patch Server' could not be updated because the synchronize operation has failed due to an earlier error.
10/6/2016 3:43:14 PM Error Product release 'Sophos Enterprise Console' could not be updated because the synchronize operation has failed due to an earlier error.
10/6/2016 3:43:14 PM Error Product release 'Sophos Anti-Virus for Linux (on-access)' could not be updated because the synchronize operation has failed due to an earlier error.
10/6/2016 3:43:14 PM Error Synchronize operation failed when synchronizing product release 'Windows Endpoint Security and Control'. Details: Cannot create stream C:/ProgramData/Sophos/Update Manager/Update Manager/Warehouse/9872
10/6/2016 3:43:14 PM Error Synchronize operation failed when synchronizing product release 'Windows Endpoint Security and Control'. Details: Cannot create stream C:/ProgramData/Sophos/Update Manager/Update Manager/Warehouse/9854
10/6/2016 3:42:23 PM Error Decoding of product release Sophos Update Manager version RECOMMENDED was not done because the synchronization failed.
10/6/2016 3:42:23 PM Error Version information for product 'Sophos Update Manager' was not gathered by dispatcher 'DispatcherPrograms-2016-10-06T08-42-04-7', as the last synchronization of that product failed.
10/6/2016 3:42:23 PM Error Decoding of product release Sophos Patch Server version RECOMMENDED was not done because the synchronization failed.
10/6/2016 3:42:23 PM Error Version information for product 'Sophos Patch Server' was not gathered by dispatcher 'DispatcherPrograms-2016-10-06T08-42-04-7', as the last synchronization of that product failed.
10/6/2016 3:42:23 PM Error Decoding of product release Sophos Enterprise Console version 0.0.0 was not done because the synchronization failed.
10/6/2016 3:42:22 PM Error Version information for product 'Sophos Enterprise Console' was not gathered by dispatcher 'DispatcherPrograms-2016-10-06T08-42-04-7', as the last synchronization of that product failed.
10/6/2016 3:42:22 PM Error Decoding of product release Sophos Anti-Virus for Linux (on-access) version RECOMMENDED was not done because the synchronization failed.
10/6/2016 3:42:22 PM Error Version information for product 'Sophos Anti-Virus for Linux (on-access)' was not gathered by dispatcher 'DispatcherPrograms-2016-10-06T08-42-04-7', as the last synchronization of that product failed.
10/6/2016 3:42:22 PM Error Decoding of product release Windows Endpoint Security and Control version RECOMMENDED was not done because the synchronization failed.
10/6/2016 3:42:22 PM Error Version information for product 'Windows Endpoint Security and Control' was not gathered by dispatcher 'DispatcherPrograms-2016-10-06T08-42-04-7', as the last synchronization of that product failed.
10/6/2016 3:42:22 PM Error Product release 'Sophos Update Manager' could not be updated because the synchronize operation has failed due to an earlier error.
10/6/2016 3:42:22 PM Error Product release 'Sophos Patch Server' could not be updated because the synchronize operation has failed due to an earlier error.
10/6/2016 3:42:22 PM Error Product release 'Sophos Enterprise Console' could not be updated because the synchronize operation has failed due to an earlier error.
10/6/2016 3:42:22 PM Error Product release 'Sophos Anti-Virus for Linux (on-access)' could not be updated because the synchronize operation has failed due to an earlier error.
10/6/2016 3:42:22 PM Error Synchronize operation failed when synchronizing product release 'Windows Endpoint Security and Control'. Details: Cannot create stream C:/ProgramData/Sophos/Update Manager/Update Manager/Warehouse/9836
10/6/2016 3:42:22 PM Error Synchronize operation failed when synchronizing product release 'Windows Endpoint Security and Control'. Details: Cannot create stream C:/ProgramData/Sophos/Update Manager/Update Manager/Warehouse/9818

 

Thanks

Fajar



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Parents
  • HI Fajar ,

    The solution provided to you is to go to C:/ProgramData/Sophos/Update Manager/Update Manager/Warehouse/155186

    C:/ProgramData/Sophos/Update Manager/Update Manager/Warehouse/155186

    Set the account Everyone in the shared folder with Write permission then forced an update
    Once updated, set the account back to Read
     
    Thanks and Regards
    Aditya Patel 

    Regards,

    Aditya Patel
    Global Escalation Support Engineer | Sophos Technical Support

    Knowledge Base  |  @SophosSupport | Sign up for SMS Alerts
    If a post solves your question use the 'This helped me' link.

Reply
  • HI Fajar ,

    The solution provided to you is to go to C:/ProgramData/Sophos/Update Manager/Update Manager/Warehouse/155186

    C:/ProgramData/Sophos/Update Manager/Update Manager/Warehouse/155186

    Set the account Everyone in the shared folder with Write permission then forced an update
    Once updated, set the account back to Read
     
    Thanks and Regards
    Aditya Patel 

    Regards,

    Aditya Patel
    Global Escalation Support Engineer | Sophos Technical Support

    Knowledge Base  |  @SophosSupport | Sign up for SMS Alerts
    If a post solves your question use the 'This helped me' link.

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