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Unable to Install Database Error 0x80004005 SEC 5.5.1

Trying a clean install of SEC 5.5.1 and I keep getting the unable to install database error after trying multiple fixes.

I've uploaded the three log files generated below:

 

Started Setup.exe, located at: C:\sec_551\ServerInstaller
10/2/2018 10:35:30 AM, INFO : Verifying files in folder
10/2/2018 10:35:30 AM, INFO : Target folder verification completed successfully
10/2/2018 10:35:30 AM, INFO : Initialized COM in the main thread
10/2/2018 10:35:30 AM, INFO : The Winsock 2.2 dll was found okay.
10/2/2018 10:35:30 AM, INFO : --------System Information------------
10/2/2018 10:35:30 AM, INFO : Computer Name: LIA-DB
10/2/2018 10:35:30 AM, INFO : Operating System: 6.2.0 
10/2/2018 10:35:30 AM, INFO : Service Pack: 0
10/2/2018 10:35:30 AM, INFO : System Type: 64 bit Operating System
10/2/2018 10:35:30 AM, INFO : Locale: en
10/2/2018 10:35:30 AM, INFO : Logged-on User: LIABILITY\administrator
10/2/2018 10:35:30 AM, INFO : Domain: LIABILITY
10/2/2018 10:35:30 AM, INFO : --------------------------------------
10/2/2018 10:35:30 AM, INFO : Detected MSI version: 5.0.10011
10/2/2018 10:35:30 AM, INFO : Activate state: Idle
10/2/2018 10:35:30 AM, INFO : Computer is joined to domain: LIABILITY
10/2/2018 10:35:30 AM, INFO : Obtaining SQL instances on local machine...
10/2/2018 10:35:30 AM, INFO : Found MSI: \Console64.msi version: 5.5.1
10/2/2018 10:35:30 AM, INFO : Found MSI: \Server64.msi version: 5.5.1
10/2/2018 10:35:30 AM, INFO : Found MSI: \Database64.msi version: 5.5.1
10/2/2018 10:35:30 AM, INFO : Found MSI: SUM.msi version: 1.6.2.186
10/2/2018 10:35:30 AM, INFO : Clean workflow
10/2/2018 10:35:30 AM, INFO : Changed installation value: SERVER_PORT="80" 
10/2/2018 10:35:30 AM, INFO : Changed installation value: SERVER_FEEDBACKENABLED="1" 
10/2/2018 10:35:30 AM, INFO : Entered Welcome page.
10/2/2018 10:35:31 AM, INFO : Finished retrieving instances - Timeout
10/2/2018 10:35:31 AM, INFO : Obtaining remote SQL instances on network...
10/2/2018 10:35:31 AM, INFO : Running System Property Check: User must be an administrator on this computer...
10/2/2018 10:35:31 AM, INFO : System Property Check: User must be an administrator on this computer - PASSED
10/2/2018 10:35:31 AM, INFO : Running System Property Check: All SEC components installed must be the same version...
10/2/2018 10:35:31 AM, INFO : Found MSI: \Console64.msi version: 5.5.1
10/2/2018 10:35:31 AM, INFO : Found MSI: \Server64.msi version: 5.5.1
10/2/2018 10:35:31 AM, INFO : Found MSI: \Database64.msi version: 5.5.1
10/2/2018 10:35:31 AM, INFO : Found MSI: SUM.msi version: 1.6.2.186
10/2/2018 10:35:31 AM, INFO : System Property Check: All SEC components installed must be the same version - PASSED
10/2/2018 10:35:31 AM, INFO : Entered Eula page.
10/2/2018 10:35:32 AM, INFO : Finished retrieving instances - Timeout
10/2/2018 10:35:33 AM, INFO : Accepted Eula.
10/2/2018 10:35:33 AM, INFO : Entered Custom Setup page
10/2/2018 10:35:34 AM, INFO : Selected CONSOLE installation
10/2/2018 10:35:34 AM, INFO : Changed installation value: SERVER_COMPUTERNAME="LIA-DB" 
10/2/2018 10:35:34 AM, INFO : Selected SERVER installation
10/2/2018 10:35:34 AM, INFO : Selected SUM installation
10/2/2018 10:35:34 AM, INFO : Selected DATABASE installation
10/2/2018 10:35:34 AM, INFO : Running System Property Check: User must be an administrator on this computer...
10/2/2018 10:35:34 AM, INFO : System Property Check: User must be an administrator on this computer - PASSED
10/2/2018 10:35:34 AM, INFO : Running System Property Check: All SEC components installed must be the same version...
10/2/2018 10:35:35 AM, INFO : Found MSI: \Console64.msi version: 5.5.1
10/2/2018 10:35:35 AM, INFO : Found MSI: \Server64.msi version: 5.5.1
10/2/2018 10:35:35 AM, INFO : Found MSI: \Database64.msi version: 5.5.1
10/2/2018 10:35:35 AM, INFO : Found MSI: SUM.msi version: 1.6.2.186
10/2/2018 10:35:35 AM, INFO : System Property Check: All SEC components installed must be the same version - PASSED
10/2/2018 10:35:35 AM, INFO : Running System Property Check: Support operating system version and service pack must be installed...
10/2/2018 10:35:35 AM, INFO : Version: 6.2.0 SP: 0 Architecture: 2 Edition: 7
10/2/2018 10:35:35 AM, INFO : OS version 6.2 Service pack installed
10/2/2018 10:35:35 AM, INFO : System Property Check: Support operating system version and service pack must be installed - PASSED
10/2/2018 10:35:35 AM, INFO : Running System Property Check: Computer browser service should be running...
10/2/2018 10:35:35 AM, INFO : Initializing the service: Browser
10/2/2018 10:35:35 AM, WARNING : System Property Check: Computer browser service should be running - FAILED
10/2/2018 10:35:35 AM, INFO : Running System Property Check: System account must be able to impersonate other accounts...
10/2/2018 10:35:35 AM, INFO : System Property Check: System account must be able to impersonate other accounts - PASSED
10/2/2018 10:35:35 AM, INFO : Running System Property Check: Machine name should not exceed 15 characters...
10/2/2018 10:35:35 AM, INFO : System Property Check: Machine name should not exceed 15 characters - PASSED
10/2/2018 10:35:35 AM, INFO : Running System Property Check: Computer should have only one network adapter to ensure that RMS binds correctly...
10/2/2018 10:35:35 AM, INFO : System Property Check: Computer should have only one network adapter to ensure that RMS binds correctly - PASSED
10/2/2018 10:35:35 AM, INFO : Running System Property Check: Computer must be rebooted (Installer runonce key or SGN localCache detected) - Computer should be rebooted (warning if there are pending rename operations)...
10/2/2018 10:35:35 AM, INFO : Checking whether Encryption local cache folder exists: C:\ProgramData\Utimaco\Safeguard Enterprise\LocalCache...
10/2/2018 10:35:35 AM, WARNING : System Property Check: Computer must be rebooted (Installer runonce key or SGN localCache detected) - Computer should be rebooted (warning if there are pending rename operations) - FAILED
10/2/2018 10:35:35 AM, INFO : Running System Property Check: Computer should have more than 4GB RAM...
10/2/2018 10:35:35 AM, INFO : System Property Check: Computer should have more than 4GB RAM - PASSED
10/2/2018 10:35:35 AM, INFO : Running System Property Check: Operating system should support more than 5000 clients...
10/2/2018 10:35:35 AM, INFO : System Property Check: Operating system should support more than 5000 clients - PASSED
10/2/2018 10:35:35 AM, INFO : Running System Property Check: RMS client must not be installed on this computer...
10/2/2018 10:35:35 AM, INFO : Product is not installed on local system. Upgrade code: {875FCE2A-79F9-4561-BC5B-74964678E049}
10/2/2018 10:35:35 AM, INFO : System Property Check: RMS client must not be installed on this computer - PASSED
10/2/2018 10:35:35 AM, INFO : Running System Property Check: SEC 1.x, 2.0 or 3.x must not be installed on this computer...
10/2/2018 10:35:35 AM, INFO : Product is not installed on local system. Upgrade code: {AC0DE50E-751A-4081-8F5B-8DC7ACBBBD4A}
10/2/2018 10:35:35 AM, INFO : SEC 2.x is not installed on local system. MsiQueryProductState return -1
10/2/2018 10:35:35 AM, INFO : SEC 3.x is not installed on local system. MsiQueryProductState return -1
10/2/2018 10:35:35 AM, INFO : System Property Check: SEC 1.x, 2.0 or 3.x must not be installed on this computer - PASSED
10/2/2018 10:35:35 AM, INFO : Running System Property Check: Sophos Help Desk must not be installed on this computer...
10/2/2018 10:35:35 AM, INFO : Product is not installed on local system. Upgrade code: {4ED6795A-1166-4277-B059-5189544286FE}
10/2/2018 10:35:35 AM, INFO : System Property Check: Sophos Help Desk must not be installed on this computer - PASSED
10/2/2018 10:35:35 AM, INFO : Running System Property Check: Sophos Control Center 2.x must not be installed on this computer...
10/2/2018 10:35:35 AM, INFO : Product is not installed on local system. Upgrade code: {99D634CF-54AF-4FCD-8259-AF8BAA7E7FC5}
10/2/2018 10:35:35 AM, INFO : System Property Check: Sophos Control Center 2.x must not be installed on this computer - PASSED
10/2/2018 10:35:35 AM, INFO : Running System Property Check: Simple file sharing must be disabled...
10/2/2018 10:35:35 AM, INFO : System Property Check: Simple file sharing must be disabled - PASSED
10/2/2018 10:35:35 AM, INFO : Running System Property Check: Sophos Update Manager must not be installed on this computer...
10/2/2018 10:35:35 AM, INFO : Product is not installed on local system. Upgrade code: {D02E89AC-F27B-4BFA-8327-BE980F821C73}
10/2/2018 10:35:35 AM, INFO : System Property Check: Sophos Update Manager must not be installed on this computer - PASSED
10/2/2018 10:35:35 AM, INFO : Running System Property Check: Sophos EM Console must not be installed on this computer...
10/2/2018 10:35:35 AM, INFO : Product is not installed on local system. Upgrade code: {32FF7557-4C84-4E2E-B917-EE09D8E59FDE}
10/2/2018 10:35:35 AM, INFO : System Property Check: Sophos EM Console must not be installed on this computer - PASSED
10/2/2018 10:35:35 AM, INFO : Running System Property Check: Sophos EM Library must not be installed on this computer...
10/2/2018 10:35:35 AM, INFO : Product is not installed on local system. Upgrade code: {7A81AAEB-E07D-4E38-A36B-9B91FA0BA578}
10/2/2018 10:35:35 AM, INFO : System Property Check: Sophos EM Library must not be installed on this computer - PASSED
10/2/2018 10:35:35 AM, INFO : Running System Property Check: Incompatible version of NAC must not be installed on this computer...
10/2/2018 10:35:35 AM, INFO : No version of NAC detected
10/2/2018 10:35:35 AM, INFO : System Property Check: Incompatible version of NAC must not be installed on this computer - PASSED
10/2/2018 10:35:35 AM, INFO : Running System Property Check: This computer should have at least 8GB free disk space on the primary drive...
10/2/2018 10:35:35 AM, INFO : Enough space: 125416.000000 Mb
10/2/2018 10:35:35 AM, INFO : System Property Check: This computer should have at least 8GB free disk space on the primary drive - PASSED
10/2/2018 10:35:35 AM, INFO : Running System Property Check: SEC should not be installed on a Domain Controller...
10/2/2018 10:35:35 AM, INFO : The computer is not a Domain Controller
10/2/2018 10:35:35 AM, INFO : System Property Check: SEC should not be installed on a Domain Controller - PASSED
10/2/2018 10:35:35 AM, INFO : Running System Property Check: .NET 3.5 SP1 must be installed and the computer restarted before installing on Windows 2008 SP1...
10/2/2018 10:35:35 AM, INFO : System Property Check: .NET 3.5 SP1 must be installed and the computer restarted before installing on Windows 2008 SP1 - PASSED
10/2/2018 10:35:35 AM, INFO : Running System Property Check: The logged on user must be able to connect to the domain controller in Active Directory...
10/2/2018 10:35:35 AM, INFO : System Property Check: The logged on user must be able to connect to the domain controller in Active Directory - PASSED
10/2/2018 10:35:35 AM, INFO : Entered PreChecks page.
10/2/2018 10:35:37 AM, INFO : Entered Destination page.
10/2/2018 10:35:38 AM, INFO : Changed installation value: INSTALLDIR="C:\Program Files\Sophos" INSTALLDIR32="C:\Program Files (x86)\Sophos" SUM_INSTALLDIR="C:\Program Files (x86)\Sophos\Update Manager" 
10/2/2018 10:35:38 AM, INFO : Entered Database page.
10/2/2018 10:35:39 AM, INFO : Checking whether account: LIABILITY\administrator is local...
10/2/2018 10:35:39 AM, INFO : It is a domain account
10/2/2018 10:35:44 AM, INFO : Validating account retrived by Object picker...
10/2/2018 10:35:44 AM, INFO : Validating the user account...
10/2/2018 10:35:44 AM, INFO : The specified account is not disabled and has a password that never expires.
10/2/2018 10:35:48 AM, INFO : Validating password...
10/2/2018 10:35:48 AM, INFO : Log on succeeded with the credentials LIABILITY\SophosManagement
10/2/2018 10:35:48 AM, INFO : Validating whether logged on user can access the selected sql instance...
10/2/2018 10:35:48 AM, INFO : Connection to database succeeded
10/2/2018 10:35:48 AM, INFO : Validating selected SQL instance version...
10/2/2018 10:35:48 AM, INFO : The version of the sql instance selected is valid
10/2/2018 10:35:48 AM, INFO : Checking whether instance is clustered...
10/2/2018 10:35:48 AM, INFO : SOPHOS is not a cluster
10/2/2018 10:35:48 AM, INFO : Validating logged on user permissions...
10/2/2018 10:35:48 AM, INFO : Logged on user has permissions to create a database
10/2/2018 10:35:48 AM, INFO : Checking for presence of database: SOPHOS551 on instance: (local)\SOPHOS...
10/2/2018 10:35:48 AM, INFO : Database: SOPHOS551 does not exist on instance: (local)\SOPHOS
10/2/2018 10:35:48 AM, INFO : Checking for presence of database: SOPHOSENC52 on instance: (local)\SOPHOS...
10/2/2018 10:35:48 AM, INFO : Database: SOPHOSENC52 does not exist on instance: (local)\SOPHOS
10/2/2018 10:35:48 AM, INFO : Checking for presence of database: SOPHOSPATCH52 on instance: (local)\SOPHOS...
10/2/2018 10:35:48 AM, INFO : Database: SOPHOSPATCH52 does not exist on instance: (local)\SOPHOS
10/2/2018 10:35:48 AM, INFO : Checking for presence of database: SophosSecurity on instance: (local)\SOPHOS...
10/2/2018 10:35:48 AM, INFO : Database: SophosSecurity does not exist on instance: (local)\SOPHOS
10/2/2018 10:35:48 AM, INFO : Changed installation value: SERVER_USERNAMEDOMAIN="LIABILITY" 
10/2/2018 10:35:48 AM, INFO : Changed installation value: SERVER_USERNAME="SophosManagement" 
10/2/2018 10:35:48 AM, INFO : Changed installation value: SERVER_UPN="SophosManagement@liability.com" 
10/2/2018 10:35:48 AM, INFO : Changed installation value: SERVER_USERNAMEPASSWORD="********" 
10/2/2018 10:35:48 AM, INFO : Changed installation value: DATABASE_SERVERNAME="(local)\SOPHOS" DATABASE_CONNECTIONSTRING="" 
10/2/2018 10:35:48 AM, INFO : Entered Port page.
10/2/2018 10:35:49 AM, INFO : Register url for the port 80 succeeded
10/2/2018 10:35:49 AM, INFO : Remove url registration for the port 80 succeeded
10/2/2018 10:35:49 AM, INFO : Changed installation value: SERVER_PORT="80" 
10/2/2018 10:35:49 AM, INFO : Entered SUM user credentials page.
10/2/2018 10:35:51 AM, INFO : Checking whether account: LIABILITY\administrator is local...
10/2/2018 10:35:51 AM, INFO : It is a domain account
10/2/2018 10:35:55 AM, INFO : Validating account retrived by Object picker...
10/2/2018 10:35:55 AM, INFO : Validating the user account...
10/2/2018 10:35:55 AM, INFO : The specified account is not disabled and has a password that never expires.
10/2/2018 10:35:59 AM, INFO : Validating password...
10/2/2018 10:35:59 AM, INFO : Log on succeeded with the credentials LIABILITY\SophosUpdateMgr
10/2/2018 10:35:59 AM, INFO : Changed installation value: SUM_USERNAME="LIABILITY\SophosUpdateMgr" 
10/2/2018 10:35:59 AM, INFO : Changed installation value: SUM_USERNAMEPASSWORD="********" 
10/2/2018 10:36:02 AM, INFO : Entered TLS PreChecks page.
10/2/2018 10:36:03 AM, INFO : Entered SED page.
10/2/2018 10:36:06 AM, INFO : Changed SED Password.
10/2/2018 10:36:06 AM, INFO : Changed SED Password.
10/2/2018 10:36:06 AM, INFO : Changed SED Password.
10/2/2018 10:36:06 AM, INFO : Changed SED Password.
10/2/2018 10:36:07 AM, INFO : Changed SED Password.
10/2/2018 10:36:07 AM, INFO : Changed SED Password.
10/2/2018 10:36:07 AM, INFO : Changed SED Password.
10/2/2018 10:36:07 AM, INFO : Changed SED Password.
10/2/2018 10:36:07 AM, INFO : Changed installation value: SED_STATE="1" 
10/2/2018 10:36:07 AM, INFO : Changed installation value: SED_PASSWORD="********" 
10/2/2018 10:36:07 AM, INFO : Entered Ready to Install page.
10/2/2018 10:36:08 AM, INFO : Entered Progress page.
10/2/2018 10:36:08 AM, INFO : Added copy SmAgentAPI.dll to the list of commands
10/2/2018 10:36:08 AM, INFO : Processing C:\sec_551\ServerInstaller\Database64.msi with the commands: DATABASE_SERVERNAME="(local)\SOPHOS" DATABASE_USERNAME="SophosManagement" DATABASE_USERNAMEDOMAIN="LIABILITY" INSTALLDIR="C:\Program Files\Sophos" ADDLOCAL="Core" REBOOT="ReallySuppress" ENCDBVERSION="0" 
10/2/2018 10:36:08 AM, INFO : Added Database installation to the list of commands
10/2/2018 10:36:08 AM, INFO : Processing C:\sec_551\ServerInstaller\Server64.msi with the commands: DATABASE_SERVERNAME="(local)\SOPHOS" DATABASE_CONNECTIONSTRING="Provider=SQLOLEDB;Integrated Security=SSPI;Initial Catalog=SOPHOS551;Data Source=(local)\SOPHOS;" SERVER_USERNAME="SophosManagement" SERVER_USERNAMEDOMAIN="LIABILITY" SERVER_UPN="SophosManagement@liability.com" SERVER_USERNAMEPASSWORD="********" SERVER_PORT="80" SERVER_FEEDBACKENABLED="1" SUM_USERNAME="LIABILITY\SophosUpdateMgr" SUM_USERNAMEPASSWORD="********" INSTALLDIR="C:\Program Files\Sophos" INSTALLDIR32="C:\Program Files (x86)\Sophos" SUM_INSTALLDIR="C:\Program Files (x86)\Sophos\Update Manager" BASE64_ENCODED_PASSWORDS="1" ADDLOCAL="Core" REBOOT="ReallySuppress" BACKUPDIR="C:\Users\administrator.LIABILITY\Desktop" SED_PASSWORD="********" SED_STATE="1" 
10/2/2018 10:36:08 AM, INFO : Added Management Server installation to the list of commands
10/2/2018 10:36:08 AM, INFO : Processing C:\sec_551\ServerInstaller\Sum.msi with the commands: TARGETDIR="C:\Program Files (x86)\Sophos\Enterprise Console\SUMInstaller" RMSCFGSRC="C:\Program Files (x86)\Sophos\Enterprise Console" ACTION=ADMIN
10/2/2018 10:36:08 AM, INFO : Processing SUMInstaller folder share command
10/2/2018 10:36:08 AM, INFO : Processing C:\sec_551\ServerInstaller\Sum.msi with the commands: IS_NET_API_LOGON_USERNAME="LIABILITY\SophosUpdateMgr" IS_NET_API_LOGON_PASSWORD="********" SOPHOS="C:\Program Files (x86)\Sophos" RMSCFGSRC="C:\Program Files (x86)\Sophos\Enterprise Console" SOURCELIST="C:\Program Files (x86)\Sophos\Enterprise Console\SUMInstaller" PASSWORD_VALID_BASE64="1" CREATE_NEW_USER="0" DROPBLOCK="1" REBOOT="ReallySuppress" 
10/2/2018 10:36:08 AM, INFO : Added Sophos Update Manager installation to the list of commands
10/2/2018 10:36:08 AM, INFO : Processing C:\sec_551\ServerInstaller\Console64.msi with the commands: SERVER_UPN="SophosManagement@liability.com" SERVER_PORT="80" SERVER_COMPUTERNAME="LIA-DB" INSTALLDIR="C:\Program Files\Sophos" INSTALLDIR32="C:\Program Files (x86)\Sophos" ADDLOCAL="Core" REBOOT="ReallySuppress" 
10/2/2018 10:36:08 AM, INFO : Added Management Console installation to the list of commands
10/2/2018 10:36:08 AM, INFO : Start state: Idle
10/2/2018 10:36:08 AM, INFO : Deactivate state: Idle
10/2/2018 10:36:08 AM, INFO : Activate state: Installing
10/2/2018 10:36:08 AM, INFO : Verifying files in folder
10/2/2018 10:36:08 AM, INFO : Target folder verification completed successfully
10/2/2018 10:36:08 AM, WARNING : Could not copy SmAgentAPI.dll from C:\sec_551\ServerInstaller\pre-reqs\SmAgent\SmAgentAPI.dll to C:\Program Files (x86)\Business Objects\BusinessObjects Enterprise 11\win32_x86\plugins\auth\secLDAP\SmAgentAPI.dll, copyFile return 5 - Access is denied.


10/2/2018 10:36:09 AM, INFO : Verifying files in folder
10/2/2018 10:36:09 AM, INFO : Target folder verification completed successfully
10/2/2018 10:36:09 AM, INFO : About to install Database64.msi
10/2/2018 10:36:12 AM, INFO : Custom action: RunDBScript has failed
10/2/2018 10:36:12 AM, INFO : Deactivate state: Installing
10/2/2018 10:36:12 AM, INFO : Activate state: Failing
10/2/2018 10:36:12 AM, INFO : Installation of Database64.msi failed with error code: 1603
10/2/2018 10:36:12 AM, INFO : Ended installing Database64.msi
10/2/2018 10:36:14 AM, INFO : Installation failed with error code: 1603
10/2/2018 10:36:14 AM, INFO : Deactivate state: Failing
10/2/2018 10:36:14 AM, INFO : Activate state: Failed
10/2/2018 10:36:14 AM, INFO : Entered Installation failed with reboot page.
10/2/2018 10:38:42 AM, INFO : Opening logs folder: C:\ProgramData\Sophos\Management Installer
Sophos_Database64msi 10-2-2018 10_36_09 AM.log

InstallDB (local)\SOPHOS LIA-DB SOPHOS551 "C:\ProgramData\Sophos\Management Installer\Sophos_InstallCoreDB.log" 
Started 
Tue 10/02/2018 
10:36 AM
========== 
Msg 15025, Level 16, State 2, Server LIA-DB\SOPHOS, Line 1
The server principal 'LIA-DB\Sophos DB Admins' already exists.



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Parents Reply
  • Hello Brad Zlomke,

    guess the InstallDB log is overwritten so you don't have the initial one. The MSI logs are usually kept, it should be possible to determine what went wrong the first time.
    Anyway, it's necessary to resolve the issue with the principal.

    Christian

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