This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Unable to Install Database Error 0x80004005 SEC 5.5.1

Trying a clean install of SEC 5.5.1 and I keep getting the unable to install database error after trying multiple fixes.

I've uploaded the three log files generated below:

 

Started Setup.exe, located at: C:\sec_551\ServerInstaller
10/2/2018 10:35:30 AM, INFO : Verifying files in folder
10/2/2018 10:35:30 AM, INFO : Target folder verification completed successfully
10/2/2018 10:35:30 AM, INFO : Initialized COM in the main thread
10/2/2018 10:35:30 AM, INFO : The Winsock 2.2 dll was found okay.
10/2/2018 10:35:30 AM, INFO : --------System Information------------
10/2/2018 10:35:30 AM, INFO : Computer Name: LIA-DB
10/2/2018 10:35:30 AM, INFO : Operating System: 6.2.0 
10/2/2018 10:35:30 AM, INFO : Service Pack: 0
10/2/2018 10:35:30 AM, INFO : System Type: 64 bit Operating System
10/2/2018 10:35:30 AM, INFO : Locale: en
10/2/2018 10:35:30 AM, INFO : Logged-on User: LIABILITY\administrator
10/2/2018 10:35:30 AM, INFO : Domain: LIABILITY
10/2/2018 10:35:30 AM, INFO : --------------------------------------
10/2/2018 10:35:30 AM, INFO : Detected MSI version: 5.0.10011
10/2/2018 10:35:30 AM, INFO : Activate state: Idle
10/2/2018 10:35:30 AM, INFO : Computer is joined to domain: LIABILITY
10/2/2018 10:35:30 AM, INFO : Obtaining SQL instances on local machine...
10/2/2018 10:35:30 AM, INFO : Found MSI: \Console64.msi version: 5.5.1
10/2/2018 10:35:30 AM, INFO : Found MSI: \Server64.msi version: 5.5.1
10/2/2018 10:35:30 AM, INFO : Found MSI: \Database64.msi version: 5.5.1
10/2/2018 10:35:30 AM, INFO : Found MSI: SUM.msi version: 1.6.2.186
10/2/2018 10:35:30 AM, INFO : Clean workflow
10/2/2018 10:35:30 AM, INFO : Changed installation value: SERVER_PORT="80" 
10/2/2018 10:35:30 AM, INFO : Changed installation value: SERVER_FEEDBACKENABLED="1" 
10/2/2018 10:35:30 AM, INFO : Entered Welcome page.
10/2/2018 10:35:31 AM, INFO : Finished retrieving instances - Timeout
10/2/2018 10:35:31 AM, INFO : Obtaining remote SQL instances on network...
10/2/2018 10:35:31 AM, INFO : Running System Property Check: User must be an administrator on this computer...
10/2/2018 10:35:31 AM, INFO : System Property Check: User must be an administrator on this computer - PASSED
10/2/2018 10:35:31 AM, INFO : Running System Property Check: All SEC components installed must be the same version...
10/2/2018 10:35:31 AM, INFO : Found MSI: \Console64.msi version: 5.5.1
10/2/2018 10:35:31 AM, INFO : Found MSI: \Server64.msi version: 5.5.1
10/2/2018 10:35:31 AM, INFO : Found MSI: \Database64.msi version: 5.5.1
10/2/2018 10:35:31 AM, INFO : Found MSI: SUM.msi version: 1.6.2.186
10/2/2018 10:35:31 AM, INFO : System Property Check: All SEC components installed must be the same version - PASSED
10/2/2018 10:35:31 AM, INFO : Entered Eula page.
10/2/2018 10:35:32 AM, INFO : Finished retrieving instances - Timeout
10/2/2018 10:35:33 AM, INFO : Accepted Eula.
10/2/2018 10:35:33 AM, INFO : Entered Custom Setup page
10/2/2018 10:35:34 AM, INFO : Selected CONSOLE installation
10/2/2018 10:35:34 AM, INFO : Changed installation value: SERVER_COMPUTERNAME="LIA-DB" 
10/2/2018 10:35:34 AM, INFO : Selected SERVER installation
10/2/2018 10:35:34 AM, INFO : Selected SUM installation
10/2/2018 10:35:34 AM, INFO : Selected DATABASE installation
10/2/2018 10:35:34 AM, INFO : Running System Property Check: User must be an administrator on this computer...
10/2/2018 10:35:34 AM, INFO : System Property Check: User must be an administrator on this computer - PASSED
10/2/2018 10:35:34 AM, INFO : Running System Property Check: All SEC components installed must be the same version...
10/2/2018 10:35:35 AM, INFO : Found MSI: \Console64.msi version: 5.5.1
10/2/2018 10:35:35 AM, INFO : Found MSI: \Server64.msi version: 5.5.1
10/2/2018 10:35:35 AM, INFO : Found MSI: \Database64.msi version: 5.5.1
10/2/2018 10:35:35 AM, INFO : Found MSI: SUM.msi version: 1.6.2.186
10/2/2018 10:35:35 AM, INFO : System Property Check: All SEC components installed must be the same version - PASSED
10/2/2018 10:35:35 AM, INFO : Running System Property Check: Support operating system version and service pack must be installed...
10/2/2018 10:35:35 AM, INFO : Version: 6.2.0 SP: 0 Architecture: 2 Edition: 7
10/2/2018 10:35:35 AM, INFO : OS version 6.2 Service pack installed
10/2/2018 10:35:35 AM, INFO : System Property Check: Support operating system version and service pack must be installed - PASSED
10/2/2018 10:35:35 AM, INFO : Running System Property Check: Computer browser service should be running...
10/2/2018 10:35:35 AM, INFO : Initializing the service: Browser
10/2/2018 10:35:35 AM, WARNING : System Property Check: Computer browser service should be running - FAILED
10/2/2018 10:35:35 AM, INFO : Running System Property Check: System account must be able to impersonate other accounts...
10/2/2018 10:35:35 AM, INFO : System Property Check: System account must be able to impersonate other accounts - PASSED
10/2/2018 10:35:35 AM, INFO : Running System Property Check: Machine name should not exceed 15 characters...
10/2/2018 10:35:35 AM, INFO : System Property Check: Machine name should not exceed 15 characters - PASSED
10/2/2018 10:35:35 AM, INFO : Running System Property Check: Computer should have only one network adapter to ensure that RMS binds correctly...
10/2/2018 10:35:35 AM, INFO : System Property Check: Computer should have only one network adapter to ensure that RMS binds correctly - PASSED
10/2/2018 10:35:35 AM, INFO : Running System Property Check: Computer must be rebooted (Installer runonce key or SGN localCache detected) - Computer should be rebooted (warning if there are pending rename operations)...
10/2/2018 10:35:35 AM, INFO : Checking whether Encryption local cache folder exists: C:\ProgramData\Utimaco\Safeguard Enterprise\LocalCache...
10/2/2018 10:35:35 AM, WARNING : System Property Check: Computer must be rebooted (Installer runonce key or SGN localCache detected) - Computer should be rebooted (warning if there are pending rename operations) - FAILED
10/2/2018 10:35:35 AM, INFO : Running System Property Check: Computer should have more than 4GB RAM...
10/2/2018 10:35:35 AM, INFO : System Property Check: Computer should have more than 4GB RAM - PASSED
10/2/2018 10:35:35 AM, INFO : Running System Property Check: Operating system should support more than 5000 clients...
10/2/2018 10:35:35 AM, INFO : System Property Check: Operating system should support more than 5000 clients - PASSED
10/2/2018 10:35:35 AM, INFO : Running System Property Check: RMS client must not be installed on this computer...
10/2/2018 10:35:35 AM, INFO : Product is not installed on local system. Upgrade code: {875FCE2A-79F9-4561-BC5B-74964678E049}
10/2/2018 10:35:35 AM, INFO : System Property Check: RMS client must not be installed on this computer - PASSED
10/2/2018 10:35:35 AM, INFO : Running System Property Check: SEC 1.x, 2.0 or 3.x must not be installed on this computer...
10/2/2018 10:35:35 AM, INFO : Product is not installed on local system. Upgrade code: {AC0DE50E-751A-4081-8F5B-8DC7ACBBBD4A}
10/2/2018 10:35:35 AM, INFO : SEC 2.x is not installed on local system. MsiQueryProductState return -1
10/2/2018 10:35:35 AM, INFO : SEC 3.x is not installed on local system. MsiQueryProductState return -1
10/2/2018 10:35:35 AM, INFO : System Property Check: SEC 1.x, 2.0 or 3.x must not be installed on this computer - PASSED
10/2/2018 10:35:35 AM, INFO : Running System Property Check: Sophos Help Desk must not be installed on this computer...
10/2/2018 10:35:35 AM, INFO : Product is not installed on local system. Upgrade code: {4ED6795A-1166-4277-B059-5189544286FE}
10/2/2018 10:35:35 AM, INFO : System Property Check: Sophos Help Desk must not be installed on this computer - PASSED
10/2/2018 10:35:35 AM, INFO : Running System Property Check: Sophos Control Center 2.x must not be installed on this computer...
10/2/2018 10:35:35 AM, INFO : Product is not installed on local system. Upgrade code: {99D634CF-54AF-4FCD-8259-AF8BAA7E7FC5}
10/2/2018 10:35:35 AM, INFO : System Property Check: Sophos Control Center 2.x must not be installed on this computer - PASSED
10/2/2018 10:35:35 AM, INFO : Running System Property Check: Simple file sharing must be disabled...
10/2/2018 10:35:35 AM, INFO : System Property Check: Simple file sharing must be disabled - PASSED
10/2/2018 10:35:35 AM, INFO : Running System Property Check: Sophos Update Manager must not be installed on this computer...
10/2/2018 10:35:35 AM, INFO : Product is not installed on local system. Upgrade code: {D02E89AC-F27B-4BFA-8327-BE980F821C73}
10/2/2018 10:35:35 AM, INFO : System Property Check: Sophos Update Manager must not be installed on this computer - PASSED
10/2/2018 10:35:35 AM, INFO : Running System Property Check: Sophos EM Console must not be installed on this computer...
10/2/2018 10:35:35 AM, INFO : Product is not installed on local system. Upgrade code: {32FF7557-4C84-4E2E-B917-EE09D8E59FDE}
10/2/2018 10:35:35 AM, INFO : System Property Check: Sophos EM Console must not be installed on this computer - PASSED
10/2/2018 10:35:35 AM, INFO : Running System Property Check: Sophos EM Library must not be installed on this computer...
10/2/2018 10:35:35 AM, INFO : Product is not installed on local system. Upgrade code: {7A81AAEB-E07D-4E38-A36B-9B91FA0BA578}
10/2/2018 10:35:35 AM, INFO : System Property Check: Sophos EM Library must not be installed on this computer - PASSED
10/2/2018 10:35:35 AM, INFO : Running System Property Check: Incompatible version of NAC must not be installed on this computer...
10/2/2018 10:35:35 AM, INFO : No version of NAC detected
10/2/2018 10:35:35 AM, INFO : System Property Check: Incompatible version of NAC must not be installed on this computer - PASSED
10/2/2018 10:35:35 AM, INFO : Running System Property Check: This computer should have at least 8GB free disk space on the primary drive...
10/2/2018 10:35:35 AM, INFO : Enough space: 125416.000000 Mb
10/2/2018 10:35:35 AM, INFO : System Property Check: This computer should have at least 8GB free disk space on the primary drive - PASSED
10/2/2018 10:35:35 AM, INFO : Running System Property Check: SEC should not be installed on a Domain Controller...
10/2/2018 10:35:35 AM, INFO : The computer is not a Domain Controller
10/2/2018 10:35:35 AM, INFO : System Property Check: SEC should not be installed on a Domain Controller - PASSED
10/2/2018 10:35:35 AM, INFO : Running System Property Check: .NET 3.5 SP1 must be installed and the computer restarted before installing on Windows 2008 SP1...
10/2/2018 10:35:35 AM, INFO : System Property Check: .NET 3.5 SP1 must be installed and the computer restarted before installing on Windows 2008 SP1 - PASSED
10/2/2018 10:35:35 AM, INFO : Running System Property Check: The logged on user must be able to connect to the domain controller in Active Directory...
10/2/2018 10:35:35 AM, INFO : System Property Check: The logged on user must be able to connect to the domain controller in Active Directory - PASSED
10/2/2018 10:35:35 AM, INFO : Entered PreChecks page.
10/2/2018 10:35:37 AM, INFO : Entered Destination page.
10/2/2018 10:35:38 AM, INFO : Changed installation value: INSTALLDIR="C:\Program Files\Sophos" INSTALLDIR32="C:\Program Files (x86)\Sophos" SUM_INSTALLDIR="C:\Program Files (x86)\Sophos\Update Manager" 
10/2/2018 10:35:38 AM, INFO : Entered Database page.
10/2/2018 10:35:39 AM, INFO : Checking whether account: LIABILITY\administrator is local...
10/2/2018 10:35:39 AM, INFO : It is a domain account
10/2/2018 10:35:44 AM, INFO : Validating account retrived by Object picker...
10/2/2018 10:35:44 AM, INFO : Validating the user account...
10/2/2018 10:35:44 AM, INFO : The specified account is not disabled and has a password that never expires.
10/2/2018 10:35:48 AM, INFO : Validating password...
10/2/2018 10:35:48 AM, INFO : Log on succeeded with the credentials LIABILITY\SophosManagement
10/2/2018 10:35:48 AM, INFO : Validating whether logged on user can access the selected sql instance...
10/2/2018 10:35:48 AM, INFO : Connection to database succeeded
10/2/2018 10:35:48 AM, INFO : Validating selected SQL instance version...
10/2/2018 10:35:48 AM, INFO : The version of the sql instance selected is valid
10/2/2018 10:35:48 AM, INFO : Checking whether instance is clustered...
10/2/2018 10:35:48 AM, INFO : SOPHOS is not a cluster
10/2/2018 10:35:48 AM, INFO : Validating logged on user permissions...
10/2/2018 10:35:48 AM, INFO : Logged on user has permissions to create a database
10/2/2018 10:35:48 AM, INFO : Checking for presence of database: SOPHOS551 on instance: (local)\SOPHOS...
10/2/2018 10:35:48 AM, INFO : Database: SOPHOS551 does not exist on instance: (local)\SOPHOS
10/2/2018 10:35:48 AM, INFO : Checking for presence of database: SOPHOSENC52 on instance: (local)\SOPHOS...
10/2/2018 10:35:48 AM, INFO : Database: SOPHOSENC52 does not exist on instance: (local)\SOPHOS
10/2/2018 10:35:48 AM, INFO : Checking for presence of database: SOPHOSPATCH52 on instance: (local)\SOPHOS...
10/2/2018 10:35:48 AM, INFO : Database: SOPHOSPATCH52 does not exist on instance: (local)\SOPHOS
10/2/2018 10:35:48 AM, INFO : Checking for presence of database: SophosSecurity on instance: (local)\SOPHOS...
10/2/2018 10:35:48 AM, INFO : Database: SophosSecurity does not exist on instance: (local)\SOPHOS
10/2/2018 10:35:48 AM, INFO : Changed installation value: SERVER_USERNAMEDOMAIN="LIABILITY" 
10/2/2018 10:35:48 AM, INFO : Changed installation value: SERVER_USERNAME="SophosManagement" 
10/2/2018 10:35:48 AM, INFO : Changed installation value: SERVER_UPN="SophosManagement@liability.com" 
10/2/2018 10:35:48 AM, INFO : Changed installation value: SERVER_USERNAMEPASSWORD="********" 
10/2/2018 10:35:48 AM, INFO : Changed installation value: DATABASE_SERVERNAME="(local)\SOPHOS" DATABASE_CONNECTIONSTRING="" 
10/2/2018 10:35:48 AM, INFO : Entered Port page.
10/2/2018 10:35:49 AM, INFO : Register url for the port 80 succeeded
10/2/2018 10:35:49 AM, INFO : Remove url registration for the port 80 succeeded
10/2/2018 10:35:49 AM, INFO : Changed installation value: SERVER_PORT="80" 
10/2/2018 10:35:49 AM, INFO : Entered SUM user credentials page.
10/2/2018 10:35:51 AM, INFO : Checking whether account: LIABILITY\administrator is local...
10/2/2018 10:35:51 AM, INFO : It is a domain account
10/2/2018 10:35:55 AM, INFO : Validating account retrived by Object picker...
10/2/2018 10:35:55 AM, INFO : Validating the user account...
10/2/2018 10:35:55 AM, INFO : The specified account is not disabled and has a password that never expires.
10/2/2018 10:35:59 AM, INFO : Validating password...
10/2/2018 10:35:59 AM, INFO : Log on succeeded with the credentials LIABILITY\SophosUpdateMgr
10/2/2018 10:35:59 AM, INFO : Changed installation value: SUM_USERNAME="LIABILITY\SophosUpdateMgr" 
10/2/2018 10:35:59 AM, INFO : Changed installation value: SUM_USERNAMEPASSWORD="********" 
10/2/2018 10:36:02 AM, INFO : Entered TLS PreChecks page.
10/2/2018 10:36:03 AM, INFO : Entered SED page.
10/2/2018 10:36:06 AM, INFO : Changed SED Password.
10/2/2018 10:36:06 AM, INFO : Changed SED Password.
10/2/2018 10:36:06 AM, INFO : Changed SED Password.
10/2/2018 10:36:06 AM, INFO : Changed SED Password.
10/2/2018 10:36:07 AM, INFO : Changed SED Password.
10/2/2018 10:36:07 AM, INFO : Changed SED Password.
10/2/2018 10:36:07 AM, INFO : Changed SED Password.
10/2/2018 10:36:07 AM, INFO : Changed SED Password.
10/2/2018 10:36:07 AM, INFO : Changed installation value: SED_STATE="1" 
10/2/2018 10:36:07 AM, INFO : Changed installation value: SED_PASSWORD="********" 
10/2/2018 10:36:07 AM, INFO : Entered Ready to Install page.
10/2/2018 10:36:08 AM, INFO : Entered Progress page.
10/2/2018 10:36:08 AM, INFO : Added copy SmAgentAPI.dll to the list of commands
10/2/2018 10:36:08 AM, INFO : Processing C:\sec_551\ServerInstaller\Database64.msi with the commands: DATABASE_SERVERNAME="(local)\SOPHOS" DATABASE_USERNAME="SophosManagement" DATABASE_USERNAMEDOMAIN="LIABILITY" INSTALLDIR="C:\Program Files\Sophos" ADDLOCAL="Core" REBOOT="ReallySuppress" ENCDBVERSION="0" 
10/2/2018 10:36:08 AM, INFO : Added Database installation to the list of commands
10/2/2018 10:36:08 AM, INFO : Processing C:\sec_551\ServerInstaller\Server64.msi with the commands: DATABASE_SERVERNAME="(local)\SOPHOS" DATABASE_CONNECTIONSTRING="Provider=SQLOLEDB;Integrated Security=SSPI;Initial Catalog=SOPHOS551;Data Source=(local)\SOPHOS;" SERVER_USERNAME="SophosManagement" SERVER_USERNAMEDOMAIN="LIABILITY" SERVER_UPN="SophosManagement@liability.com" SERVER_USERNAMEPASSWORD="********" SERVER_PORT="80" SERVER_FEEDBACKENABLED="1" SUM_USERNAME="LIABILITY\SophosUpdateMgr" SUM_USERNAMEPASSWORD="********" INSTALLDIR="C:\Program Files\Sophos" INSTALLDIR32="C:\Program Files (x86)\Sophos" SUM_INSTALLDIR="C:\Program Files (x86)\Sophos\Update Manager" BASE64_ENCODED_PASSWORDS="1" ADDLOCAL="Core" REBOOT="ReallySuppress" BACKUPDIR="C:\Users\administrator.LIABILITY\Desktop" SED_PASSWORD="********" SED_STATE="1" 
10/2/2018 10:36:08 AM, INFO : Added Management Server installation to the list of commands
10/2/2018 10:36:08 AM, INFO : Processing C:\sec_551\ServerInstaller\Sum.msi with the commands: TARGETDIR="C:\Program Files (x86)\Sophos\Enterprise Console\SUMInstaller" RMSCFGSRC="C:\Program Files (x86)\Sophos\Enterprise Console" ACTION=ADMIN
10/2/2018 10:36:08 AM, INFO : Processing SUMInstaller folder share command
10/2/2018 10:36:08 AM, INFO : Processing C:\sec_551\ServerInstaller\Sum.msi with the commands: IS_NET_API_LOGON_USERNAME="LIABILITY\SophosUpdateMgr" IS_NET_API_LOGON_PASSWORD="********" SOPHOS="C:\Program Files (x86)\Sophos" RMSCFGSRC="C:\Program Files (x86)\Sophos\Enterprise Console" SOURCELIST="C:\Program Files (x86)\Sophos\Enterprise Console\SUMInstaller" PASSWORD_VALID_BASE64="1" CREATE_NEW_USER="0" DROPBLOCK="1" REBOOT="ReallySuppress" 
10/2/2018 10:36:08 AM, INFO : Added Sophos Update Manager installation to the list of commands
10/2/2018 10:36:08 AM, INFO : Processing C:\sec_551\ServerInstaller\Console64.msi with the commands: SERVER_UPN="SophosManagement@liability.com" SERVER_PORT="80" SERVER_COMPUTERNAME="LIA-DB" INSTALLDIR="C:\Program Files\Sophos" INSTALLDIR32="C:\Program Files (x86)\Sophos" ADDLOCAL="Core" REBOOT="ReallySuppress" 
10/2/2018 10:36:08 AM, INFO : Added Management Console installation to the list of commands
10/2/2018 10:36:08 AM, INFO : Start state: Idle
10/2/2018 10:36:08 AM, INFO : Deactivate state: Idle
10/2/2018 10:36:08 AM, INFO : Activate state: Installing
10/2/2018 10:36:08 AM, INFO : Verifying files in folder
10/2/2018 10:36:08 AM, INFO : Target folder verification completed successfully
10/2/2018 10:36:08 AM, WARNING : Could not copy SmAgentAPI.dll from C:\sec_551\ServerInstaller\pre-reqs\SmAgent\SmAgentAPI.dll to C:\Program Files (x86)\Business Objects\BusinessObjects Enterprise 11\win32_x86\plugins\auth\secLDAP\SmAgentAPI.dll, copyFile return 5 - Access is denied.


10/2/2018 10:36:09 AM, INFO : Verifying files in folder
10/2/2018 10:36:09 AM, INFO : Target folder verification completed successfully
10/2/2018 10:36:09 AM, INFO : About to install Database64.msi
10/2/2018 10:36:12 AM, INFO : Custom action: RunDBScript has failed
10/2/2018 10:36:12 AM, INFO : Deactivate state: Installing
10/2/2018 10:36:12 AM, INFO : Activate state: Failing
10/2/2018 10:36:12 AM, INFO : Installation of Database64.msi failed with error code: 1603
10/2/2018 10:36:12 AM, INFO : Ended installing Database64.msi
10/2/2018 10:36:14 AM, INFO : Installation failed with error code: 1603
10/2/2018 10:36:14 AM, INFO : Deactivate state: Failing
10/2/2018 10:36:14 AM, INFO : Activate state: Failed
10/2/2018 10:36:14 AM, INFO : Entered Installation failed with reboot page.
10/2/2018 10:38:42 AM, INFO : Opening logs folder: C:\ProgramData\Sophos\Management Installer
Sophos_Database64msi 10-2-2018 10_36_09 AM.log

InstallDB (local)\SOPHOS LIA-DB SOPHOS551 "C:\ProgramData\Sophos\Management Installer\Sophos_InstallCoreDB.log" 
Started 
Tue 10/02/2018 
10:36 AM
========== 
Msg 15025, Level 16, State 2, Server LIA-DB\SOPHOS, Line 1
The server principal 'LIA-DB\Sophos DB Admins' already exists.



This thread was automatically locked due to age.
Parents Reply Children