Trying a clean install of SEC 5.5.1 and I keep getting the unable to install database error after trying multiple fixes.
I've uploaded the three log files generated below:
Started Setup.exe, located at: C:\sec_551\ServerInstaller 10/2/2018 10:35:30 AM, INFO : Verifying files in folder 10/2/2018 10:35:30 AM, INFO : Target folder verification completed successfully 10/2/2018 10:35:30 AM, INFO : Initialized COM in the main thread 10/2/2018 10:35:30 AM, INFO : The Winsock 2.2 dll was found okay. 10/2/2018 10:35:30 AM, INFO : --------System Information------------ 10/2/2018 10:35:30 AM, INFO : Computer Name: LIA-DB 10/2/2018 10:35:30 AM, INFO : Operating System: 6.2.0 10/2/2018 10:35:30 AM, INFO : Service Pack: 0 10/2/2018 10:35:30 AM, INFO : System Type: 64 bit Operating System 10/2/2018 10:35:30 AM, INFO : Locale: en 10/2/2018 10:35:30 AM, INFO : Logged-on User: LIABILITY\administrator 10/2/2018 10:35:30 AM, INFO : Domain: LIABILITY 10/2/2018 10:35:30 AM, INFO : -------------------------------------- 10/2/2018 10:35:30 AM, INFO : Detected MSI version: 5.0.10011 10/2/2018 10:35:30 AM, INFO : Activate state: Idle 10/2/2018 10:35:30 AM, INFO : Computer is joined to domain: LIABILITY 10/2/2018 10:35:30 AM, INFO : Obtaining SQL instances on local machine... 10/2/2018 10:35:30 AM, INFO : Found MSI: \Console64.msi version: 5.5.1 10/2/2018 10:35:30 AM, INFO : Found MSI: \Server64.msi version: 5.5.1 10/2/2018 10:35:30 AM, INFO : Found MSI: \Database64.msi version: 5.5.1 10/2/2018 10:35:30 AM, INFO : Found MSI: SUM.msi version: 1.6.2.186 10/2/2018 10:35:30 AM, INFO : Clean workflow 10/2/2018 10:35:30 AM, INFO : Changed installation value: SERVER_PORT="80" 10/2/2018 10:35:30 AM, INFO : Changed installation value: SERVER_FEEDBACKENABLED="1" 10/2/2018 10:35:30 AM, INFO : Entered Welcome page. 10/2/2018 10:35:31 AM, INFO : Finished retrieving instances - Timeout 10/2/2018 10:35:31 AM, INFO : Obtaining remote SQL instances on network... 10/2/2018 10:35:31 AM, INFO : Running System Property Check: User must be an administrator on this computer... 10/2/2018 10:35:31 AM, INFO : System Property Check: User must be an administrator on this computer - PASSED 10/2/2018 10:35:31 AM, INFO : Running System Property Check: All SEC components installed must be the same version... 10/2/2018 10:35:31 AM, INFO : Found MSI: \Console64.msi version: 5.5.1 10/2/2018 10:35:31 AM, INFO : Found MSI: \Server64.msi version: 5.5.1 10/2/2018 10:35:31 AM, INFO : Found MSI: \Database64.msi version: 5.5.1 10/2/2018 10:35:31 AM, INFO : Found MSI: SUM.msi version: 1.6.2.186 10/2/2018 10:35:31 AM, INFO : System Property Check: All SEC components installed must be the same version - PASSED 10/2/2018 10:35:31 AM, INFO : Entered Eula page. 10/2/2018 10:35:32 AM, INFO : Finished retrieving instances - Timeout 10/2/2018 10:35:33 AM, INFO : Accepted Eula. 10/2/2018 10:35:33 AM, INFO : Entered Custom Setup page 10/2/2018 10:35:34 AM, INFO : Selected CONSOLE installation 10/2/2018 10:35:34 AM, INFO : Changed installation value: SERVER_COMPUTERNAME="LIA-DB" 10/2/2018 10:35:34 AM, INFO : Selected SERVER installation 10/2/2018 10:35:34 AM, INFO : Selected SUM installation 10/2/2018 10:35:34 AM, INFO : Selected DATABASE installation 10/2/2018 10:35:34 AM, INFO : Running System Property Check: User must be an administrator on this computer... 10/2/2018 10:35:34 AM, INFO : System Property Check: User must be an administrator on this computer - PASSED 10/2/2018 10:35:34 AM, INFO : Running System Property Check: All SEC components installed must be the same version... 10/2/2018 10:35:35 AM, INFO : Found MSI: \Console64.msi version: 5.5.1 10/2/2018 10:35:35 AM, INFO : Found MSI: \Server64.msi version: 5.5.1 10/2/2018 10:35:35 AM, INFO : Found MSI: \Database64.msi version: 5.5.1 10/2/2018 10:35:35 AM, INFO : Found MSI: SUM.msi version: 1.6.2.186 10/2/2018 10:35:35 AM, INFO : System Property Check: All SEC components installed must be the same version - PASSED 10/2/2018 10:35:35 AM, INFO : Running System Property Check: Support operating system version and service pack must be installed... 10/2/2018 10:35:35 AM, INFO : Version: 6.2.0 SP: 0 Architecture: 2 Edition: 7 10/2/2018 10:35:35 AM, INFO : OS version 6.2 Service pack installed 10/2/2018 10:35:35 AM, INFO : System Property Check: Support operating system version and service pack must be installed - PASSED 10/2/2018 10:35:35 AM, INFO : Running System Property Check: Computer browser service should be running... 10/2/2018 10:35:35 AM, INFO : Initializing the service: Browser 10/2/2018 10:35:35 AM, WARNING : System Property Check: Computer browser service should be running - FAILED 10/2/2018 10:35:35 AM, INFO : Running System Property Check: System account must be able to impersonate other accounts... 10/2/2018 10:35:35 AM, INFO : System Property Check: System account must be able to impersonate other accounts - PASSED 10/2/2018 10:35:35 AM, INFO : Running System Property Check: Machine name should not exceed 15 characters... 10/2/2018 10:35:35 AM, INFO : System Property Check: Machine name should not exceed 15 characters - PASSED 10/2/2018 10:35:35 AM, INFO : Running System Property Check: Computer should have only one network adapter to ensure that RMS binds correctly... 10/2/2018 10:35:35 AM, INFO : System Property Check: Computer should have only one network adapter to ensure that RMS binds correctly - PASSED 10/2/2018 10:35:35 AM, INFO : Running System Property Check: Computer must be rebooted (Installer runonce key or SGN localCache detected) - Computer should be rebooted (warning if there are pending rename operations)... 10/2/2018 10:35:35 AM, INFO : Checking whether Encryption local cache folder exists: C:\ProgramData\Utimaco\Safeguard Enterprise\LocalCache... 10/2/2018 10:35:35 AM, WARNING : System Property Check: Computer must be rebooted (Installer runonce key or SGN localCache detected) - Computer should be rebooted (warning if there are pending rename operations) - FAILED 10/2/2018 10:35:35 AM, INFO : Running System Property Check: Computer should have more than 4GB RAM... 10/2/2018 10:35:35 AM, INFO : System Property Check: Computer should have more than 4GB RAM - PASSED 10/2/2018 10:35:35 AM, INFO : Running System Property Check: Operating system should support more than 5000 clients... 10/2/2018 10:35:35 AM, INFO : System Property Check: Operating system should support more than 5000 clients - PASSED 10/2/2018 10:35:35 AM, INFO : Running System Property Check: RMS client must not be installed on this computer... 10/2/2018 10:35:35 AM, INFO : Product is not installed on local system. Upgrade code: {875FCE2A-79F9-4561-BC5B-74964678E049} 10/2/2018 10:35:35 AM, INFO : System Property Check: RMS client must not be installed on this computer - PASSED 10/2/2018 10:35:35 AM, INFO : Running System Property Check: SEC 1.x, 2.0 or 3.x must not be installed on this computer... 10/2/2018 10:35:35 AM, INFO : Product is not installed on local system. Upgrade code: {AC0DE50E-751A-4081-8F5B-8DC7ACBBBD4A} 10/2/2018 10:35:35 AM, INFO : SEC 2.x is not installed on local system. MsiQueryProductState return -1 10/2/2018 10:35:35 AM, INFO : SEC 3.x is not installed on local system. MsiQueryProductState return -1 10/2/2018 10:35:35 AM, INFO : System Property Check: SEC 1.x, 2.0 or 3.x must not be installed on this computer - PASSED 10/2/2018 10:35:35 AM, INFO : Running System Property Check: Sophos Help Desk must not be installed on this computer... 10/2/2018 10:35:35 AM, INFO : Product is not installed on local system. Upgrade code: {4ED6795A-1166-4277-B059-5189544286FE} 10/2/2018 10:35:35 AM, INFO : System Property Check: Sophos Help Desk must not be installed on this computer - PASSED 10/2/2018 10:35:35 AM, INFO : Running System Property Check: Sophos Control Center 2.x must not be installed on this computer... 10/2/2018 10:35:35 AM, INFO : Product is not installed on local system. Upgrade code: {99D634CF-54AF-4FCD-8259-AF8BAA7E7FC5} 10/2/2018 10:35:35 AM, INFO : System Property Check: Sophos Control Center 2.x must not be installed on this computer - PASSED 10/2/2018 10:35:35 AM, INFO : Running System Property Check: Simple file sharing must be disabled... 10/2/2018 10:35:35 AM, INFO : System Property Check: Simple file sharing must be disabled - PASSED 10/2/2018 10:35:35 AM, INFO : Running System Property Check: Sophos Update Manager must not be installed on this computer... 10/2/2018 10:35:35 AM, INFO : Product is not installed on local system. Upgrade code: {D02E89AC-F27B-4BFA-8327-BE980F821C73} 10/2/2018 10:35:35 AM, INFO : System Property Check: Sophos Update Manager must not be installed on this computer - PASSED 10/2/2018 10:35:35 AM, INFO : Running System Property Check: Sophos EM Console must not be installed on this computer... 10/2/2018 10:35:35 AM, INFO : Product is not installed on local system. Upgrade code: {32FF7557-4C84-4E2E-B917-EE09D8E59FDE} 10/2/2018 10:35:35 AM, INFO : System Property Check: Sophos EM Console must not be installed on this computer - PASSED 10/2/2018 10:35:35 AM, INFO : Running System Property Check: Sophos EM Library must not be installed on this computer... 10/2/2018 10:35:35 AM, INFO : Product is not installed on local system. Upgrade code: {7A81AAEB-E07D-4E38-A36B-9B91FA0BA578} 10/2/2018 10:35:35 AM, INFO : System Property Check: Sophos EM Library must not be installed on this computer - PASSED 10/2/2018 10:35:35 AM, INFO : Running System Property Check: Incompatible version of NAC must not be installed on this computer... 10/2/2018 10:35:35 AM, INFO : No version of NAC detected 10/2/2018 10:35:35 AM, INFO : System Property Check: Incompatible version of NAC must not be installed on this computer - PASSED 10/2/2018 10:35:35 AM, INFO : Running System Property Check: This computer should have at least 8GB free disk space on the primary drive... 10/2/2018 10:35:35 AM, INFO : Enough space: 125416.000000 Mb 10/2/2018 10:35:35 AM, INFO : System Property Check: This computer should have at least 8GB free disk space on the primary drive - PASSED 10/2/2018 10:35:35 AM, INFO : Running System Property Check: SEC should not be installed on a Domain Controller... 10/2/2018 10:35:35 AM, INFO : The computer is not a Domain Controller 10/2/2018 10:35:35 AM, INFO : System Property Check: SEC should not be installed on a Domain Controller - PASSED 10/2/2018 10:35:35 AM, INFO : Running System Property Check: .NET 3.5 SP1 must be installed and the computer restarted before installing on Windows 2008 SP1... 10/2/2018 10:35:35 AM, INFO : System Property Check: .NET 3.5 SP1 must be installed and the computer restarted before installing on Windows 2008 SP1 - PASSED 10/2/2018 10:35:35 AM, INFO : Running System Property Check: The logged on user must be able to connect to the domain controller in Active Directory... 10/2/2018 10:35:35 AM, INFO : System Property Check: The logged on user must be able to connect to the domain controller in Active Directory - PASSED 10/2/2018 10:35:35 AM, INFO : Entered PreChecks page. 10/2/2018 10:35:37 AM, INFO : Entered Destination page. 10/2/2018 10:35:38 AM, INFO : Changed installation value: INSTALLDIR="C:\Program Files\Sophos" INSTALLDIR32="C:\Program Files (x86)\Sophos" SUM_INSTALLDIR="C:\Program Files (x86)\Sophos\Update Manager" 10/2/2018 10:35:38 AM, INFO : Entered Database page. 10/2/2018 10:35:39 AM, INFO : Checking whether account: LIABILITY\administrator is local... 10/2/2018 10:35:39 AM, INFO : It is a domain account 10/2/2018 10:35:44 AM, INFO : Validating account retrived by Object picker... 10/2/2018 10:35:44 AM, INFO : Validating the user account... 10/2/2018 10:35:44 AM, INFO : The specified account is not disabled and has a password that never expires. 10/2/2018 10:35:48 AM, INFO : Validating password... 10/2/2018 10:35:48 AM, INFO : Log on succeeded with the credentials LIABILITY\SophosManagement 10/2/2018 10:35:48 AM, INFO : Validating whether logged on user can access the selected sql instance... 10/2/2018 10:35:48 AM, INFO : Connection to database succeeded 10/2/2018 10:35:48 AM, INFO : Validating selected SQL instance version... 10/2/2018 10:35:48 AM, INFO : The version of the sql instance selected is valid 10/2/2018 10:35:48 AM, INFO : Checking whether instance is clustered... 10/2/2018 10:35:48 AM, INFO : SOPHOS is not a cluster 10/2/2018 10:35:48 AM, INFO : Validating logged on user permissions... 10/2/2018 10:35:48 AM, INFO : Logged on user has permissions to create a database 10/2/2018 10:35:48 AM, INFO : Checking for presence of database: SOPHOS551 on instance: (local)\SOPHOS... 10/2/2018 10:35:48 AM, INFO : Database: SOPHOS551 does not exist on instance: (local)\SOPHOS 10/2/2018 10:35:48 AM, INFO : Checking for presence of database: SOPHOSENC52 on instance: (local)\SOPHOS... 10/2/2018 10:35:48 AM, INFO : Database: SOPHOSENC52 does not exist on instance: (local)\SOPHOS 10/2/2018 10:35:48 AM, INFO : Checking for presence of database: SOPHOSPATCH52 on instance: (local)\SOPHOS... 10/2/2018 10:35:48 AM, INFO : Database: SOPHOSPATCH52 does not exist on instance: (local)\SOPHOS 10/2/2018 10:35:48 AM, INFO : Checking for presence of database: SophosSecurity on instance: (local)\SOPHOS... 10/2/2018 10:35:48 AM, INFO : Database: SophosSecurity does not exist on instance: (local)\SOPHOS 10/2/2018 10:35:48 AM, INFO : Changed installation value: SERVER_USERNAMEDOMAIN="LIABILITY" 10/2/2018 10:35:48 AM, INFO : Changed installation value: SERVER_USERNAME="SophosManagement" 10/2/2018 10:35:48 AM, INFO : Changed installation value: SERVER_UPN="SophosManagement@liability.com" 10/2/2018 10:35:48 AM, INFO : Changed installation value: SERVER_USERNAMEPASSWORD="********" 10/2/2018 10:35:48 AM, INFO : Changed installation value: DATABASE_SERVERNAME="(local)\SOPHOS" DATABASE_CONNECTIONSTRING="" 10/2/2018 10:35:48 AM, INFO : Entered Port page. 10/2/2018 10:35:49 AM, INFO : Register url for the port 80 succeeded 10/2/2018 10:35:49 AM, INFO : Remove url registration for the port 80 succeeded 10/2/2018 10:35:49 AM, INFO : Changed installation value: SERVER_PORT="80" 10/2/2018 10:35:49 AM, INFO : Entered SUM user credentials page. 10/2/2018 10:35:51 AM, INFO : Checking whether account: LIABILITY\administrator is local... 10/2/2018 10:35:51 AM, INFO : It is a domain account 10/2/2018 10:35:55 AM, INFO : Validating account retrived by Object picker... 10/2/2018 10:35:55 AM, INFO : Validating the user account... 10/2/2018 10:35:55 AM, INFO : The specified account is not disabled and has a password that never expires. 10/2/2018 10:35:59 AM, INFO : Validating password... 10/2/2018 10:35:59 AM, INFO : Log on succeeded with the credentials LIABILITY\SophosUpdateMgr 10/2/2018 10:35:59 AM, INFO : Changed installation value: SUM_USERNAME="LIABILITY\SophosUpdateMgr" 10/2/2018 10:35:59 AM, INFO : Changed installation value: SUM_USERNAMEPASSWORD="********" 10/2/2018 10:36:02 AM, INFO : Entered TLS PreChecks page. 10/2/2018 10:36:03 AM, INFO : Entered SED page. 10/2/2018 10:36:06 AM, INFO : Changed SED Password. 10/2/2018 10:36:06 AM, INFO : Changed SED Password. 10/2/2018 10:36:06 AM, INFO : Changed SED Password. 10/2/2018 10:36:06 AM, INFO : Changed SED Password. 10/2/2018 10:36:07 AM, INFO : Changed SED Password. 10/2/2018 10:36:07 AM, INFO : Changed SED Password. 10/2/2018 10:36:07 AM, INFO : Changed SED Password. 10/2/2018 10:36:07 AM, INFO : Changed SED Password. 10/2/2018 10:36:07 AM, INFO : Changed installation value: SED_STATE="1" 10/2/2018 10:36:07 AM, INFO : Changed installation value: SED_PASSWORD="********" 10/2/2018 10:36:07 AM, INFO : Entered Ready to Install page. 10/2/2018 10:36:08 AM, INFO : Entered Progress page. 10/2/2018 10:36:08 AM, INFO : Added copy SmAgentAPI.dll to the list of commands 10/2/2018 10:36:08 AM, INFO : Processing C:\sec_551\ServerInstaller\Database64.msi with the commands: DATABASE_SERVERNAME="(local)\SOPHOS" DATABASE_USERNAME="SophosManagement" DATABASE_USERNAMEDOMAIN="LIABILITY" INSTALLDIR="C:\Program Files\Sophos" ADDLOCAL="Core" REBOOT="ReallySuppress" ENCDBVERSION="0" 10/2/2018 10:36:08 AM, INFO : Added Database installation to the list of commands 10/2/2018 10:36:08 AM, INFO : Processing C:\sec_551\ServerInstaller\Server64.msi with the commands: DATABASE_SERVERNAME="(local)\SOPHOS" DATABASE_CONNECTIONSTRING="Provider=SQLOLEDB;Integrated Security=SSPI;Initial Catalog=SOPHOS551;Data Source=(local)\SOPHOS;" SERVER_USERNAME="SophosManagement" SERVER_USERNAMEDOMAIN="LIABILITY" SERVER_UPN="SophosManagement@liability.com" SERVER_USERNAMEPASSWORD="********" SERVER_PORT="80" SERVER_FEEDBACKENABLED="1" SUM_USERNAME="LIABILITY\SophosUpdateMgr" SUM_USERNAMEPASSWORD="********" INSTALLDIR="C:\Program Files\Sophos" INSTALLDIR32="C:\Program Files (x86)\Sophos" SUM_INSTALLDIR="C:\Program Files (x86)\Sophos\Update Manager" BASE64_ENCODED_PASSWORDS="1" ADDLOCAL="Core" REBOOT="ReallySuppress" BACKUPDIR="C:\Users\administrator.LIABILITY\Desktop" SED_PASSWORD="********" SED_STATE="1" 10/2/2018 10:36:08 AM, INFO : Added Management Server installation to the list of commands 10/2/2018 10:36:08 AM, INFO : Processing C:\sec_551\ServerInstaller\Sum.msi with the commands: TARGETDIR="C:\Program Files (x86)\Sophos\Enterprise Console\SUMInstaller" RMSCFGSRC="C:\Program Files (x86)\Sophos\Enterprise Console" ACTION=ADMIN 10/2/2018 10:36:08 AM, INFO : Processing SUMInstaller folder share command 10/2/2018 10:36:08 AM, INFO : Processing C:\sec_551\ServerInstaller\Sum.msi with the commands: IS_NET_API_LOGON_USERNAME="LIABILITY\SophosUpdateMgr" IS_NET_API_LOGON_PASSWORD="********" SOPHOS="C:\Program Files (x86)\Sophos" RMSCFGSRC="C:\Program Files (x86)\Sophos\Enterprise Console" SOURCELIST="C:\Program Files (x86)\Sophos\Enterprise Console\SUMInstaller" PASSWORD_VALID_BASE64="1" CREATE_NEW_USER="0" DROPBLOCK="1" REBOOT="ReallySuppress" 10/2/2018 10:36:08 AM, INFO : Added Sophos Update Manager installation to the list of commands 10/2/2018 10:36:08 AM, INFO : Processing C:\sec_551\ServerInstaller\Console64.msi with the commands: SERVER_UPN="SophosManagement@liability.com" SERVER_PORT="80" SERVER_COMPUTERNAME="LIA-DB" INSTALLDIR="C:\Program Files\Sophos" INSTALLDIR32="C:\Program Files (x86)\Sophos" ADDLOCAL="Core" REBOOT="ReallySuppress" 10/2/2018 10:36:08 AM, INFO : Added Management Console installation to the list of commands 10/2/2018 10:36:08 AM, INFO : Start state: Idle 10/2/2018 10:36:08 AM, INFO : Deactivate state: Idle 10/2/2018 10:36:08 AM, INFO : Activate state: Installing 10/2/2018 10:36:08 AM, INFO : Verifying files in folder 10/2/2018 10:36:08 AM, INFO : Target folder verification completed successfully 10/2/2018 10:36:08 AM, WARNING : Could not copy SmAgentAPI.dll from C:\sec_551\ServerInstaller\pre-reqs\SmAgent\SmAgentAPI.dll to C:\Program Files (x86)\Business Objects\BusinessObjects Enterprise 11\win32_x86\plugins\auth\secLDAP\SmAgentAPI.dll, copyFile return 5 - Access is denied. 10/2/2018 10:36:09 AM, INFO : Verifying files in folder 10/2/2018 10:36:09 AM, INFO : Target folder verification completed successfully 10/2/2018 10:36:09 AM, INFO : About to install Database64.msi 10/2/2018 10:36:12 AM, INFO : Custom action: RunDBScript has failed 10/2/2018 10:36:12 AM, INFO : Deactivate state: Installing 10/2/2018 10:36:12 AM, INFO : Activate state: Failing 10/2/2018 10:36:12 AM, INFO : Installation of Database64.msi failed with error code: 1603 10/2/2018 10:36:12 AM, INFO : Ended installing Database64.msi 10/2/2018 10:36:14 AM, INFO : Installation failed with error code: 1603 10/2/2018 10:36:14 AM, INFO : Deactivate state: Failing 10/2/2018 10:36:14 AM, INFO : Activate state: Failed 10/2/2018 10:36:14 AM, INFO : Entered Installation failed with reboot page. 10/2/2018 10:38:42 AM, INFO : Opening logs folder: C:\ProgramData\Sophos\Management Installer
InstallDB (local)\SOPHOS LIA-DB SOPHOS551 "C:\ProgramData\Sophos\Management Installer\Sophos_InstallCoreDB.log" Started Tue 10/02/2018 10:36 AM ========== Msg 15025, Level 16, State 2, Server LIA-DB\SOPHOS, Line 1 The server principal 'LIA-DB\Sophos DB Admins' already exists.
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