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Sophos Enterprise Console [Sophos Notification] Information on Sophos Update Manager (SUM) 1.7.0

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[Sophos Notification] Information on Sophos Update Manager (SUM) 1.7.0

Barb@Sophos over 6 years ago

All,

Sophos Update Manager (SUM) 1.7.0 release has been completed.

Please see this article for further information.

Regards,

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Holger over 6 years ago

We are seeing a crash of the Sophos Message Router service on some SUM servers after installation of SUM 1.7.0

When we try to start the service manually, it stops immediately with error message "the service was terminated unexpectedly".

A reboot solves the problem.

Regards,

Holger
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Barb@Sophos over 6 years ago in reply to Holger

Hello Holger,

Is everything working as expected (no errors) after the reboot?
Also, did you need to perform any of the changes listed in the KB from my previous post?

Here's a specific KB for the Message Router service error (not sure if yours matches this one, please confirm):
Enterprise Console: Sophos Message Router service terminated with Windows Event ID 7031

If the problems persist, please file a case with support for further investigation.

Regards,

Barb@Sophos
Community Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Sign up for SMS Alerts
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Barb@Sophos over 6 years ago in reply to Holger

Hello Holger,

Is everything working as expected (no errors) after the reboot?
Also, did you need to perform any of the changes listed in the KB from my previous post?

Here's a specific KB for the Message Router service error (not sure if yours matches this one, please confirm):
Enterprise Console: Sophos Message Router service terminated with Windows Event ID 7031

If the problems persist, please file a case with support for further investigation.

Regards,

Barb@Sophos
Community Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Sign up for SMS Alerts
If a post solves your question use the 'This helped me' link.
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Holger over 6 years ago in reply to Barb@Sophos

Sophos Message Router - connection issues after installing the Microsoft July Rollup package

https://community.sophos.com/kb/en-us/132512
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