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Update Manager Fails to update.

Hello,

Having issue with update managers, yesterday the 2nd level support engineer was working on some issue but got messed with the Main Update Manager. Now having problem in production environment.

Looking for quick response from anyone.

Thanks

Best Regards.

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0 QC over 6 years ago

Hello Faisal,

I'd start with the 0x80040401 Software update failed. This is likely SUM failing to self-update. Please check the SUMSelfUpdaterLog.txt in %ProgramData%\Sophos\Update Manager\Logs\ for errors - note that it's cumulative so you should read it bottom-up. If there's a line Running the installer... and soon afterwards RunSUMInstaller: MsiInstallProductW returned with a value other than 0 (zero) then ther should be a corresponding Installer log named MSIxxxxx.log (where xxxxx are hex digits) in %windir%\Temp\ that has the error details.

Christian
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0 Gowtham Mani over 6 years ago

Hi Faisal Raza1,

I believe this is in with reference to one of the cases that you have mentioned in another thread. I am reviewing your case and checking with the respective engineers. I will have you updated on the issue.

Regards,

Gowtham Mani
Community Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Sign up for SMS Alerts
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0 Aymen Aloui over 6 years ago in reply to Gowtham Mani

i have the same problem haw can i resolve it please ??
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0 Barb@Sophos over 6 years ago in reply to Aymen Aloui

Hello Aymen Aloui,

Please have a look at my response in this thread

Regards,

Barb@Sophos
Community Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Sign up for SMS Alerts
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