We are going though our typical service account change. I have changed the services username and password for Sophos Management Host, patch endpoint communicator, patch endpoint orchestrator, and patch server communicator. These services start up, but I cannot connect to the server using Sophos enterprise console.
I have followed these kb:
https://community.sophos.com/kb/en-us/113954
https://community.sophos.com/kb/en-us/65318
https://community.sophos.com/kb/en-us/112598
All of this results in the same issue. If I change the service accounts back I have access to the Enterprise Console. Can anyone give any guidance?
Error:
Sophos.UIController.Extension.UIControllerException: Cannot retrieve session token after 8 retries. Please check that the Sophos Management Host service is running, otherwise see KBA 118513.
at Sophos.UIController.IdentityServiceAbstracter.EndRetrieveSessionToken()
at Sophos.UIController.UIControl.InitializeModulesDependencies()
at Sophos.UIController.UIControl.<Initialize>b__b()
at Sophos.UIController.Product.Logging.LogMethod(MemberInfo method, Action func)
at Sophos.UIController.UIControl.Initialize()
----- [outer exception] -----
-- error: 0x80004005 (Unspecified error)
-- facility: Generic (System)
-- source: Sophos.UIController
at class ATL::CComBSTR __thiscall UIControl::initialize(class ATL::CComPtr<struct IDispatch>)
at class ATL::CComPtr<struct IDispatch> __thiscall bl::CReusingManagementServiceClientBroker::logIn(const struct util::UserName &,class Loki::SmartPtr<class bl::SubEstate,class Loki::RefCountedMTAdj<class Loki::ClassLevelLockable>::RefCountedMT,struct Loki::DisallowConversion,struct util::NoDereferenceNull,class Loki::DefaultSPStorage>,const wchar_t *,class bl::UIControllerBase &)
at int __cdecl Run(int,class bl::CommandLine,enum bl::ConsoleType::Type)
at int __stdcall wWinMain(struct HINSTANCE__ *,struct HINSTANCE__ *,wchar_t *,int)
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