Thread Info
  • State Not Answered
  • Locked Locked
  • Replies 7 replies
  • Subscribers 1 subscriber
  • Views 5876 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Update Manager - errors 8004040x

avivacz

Hello,

can you help me with updates? After new installation SEC4 I can't update IDE on workstations because an Update Manager gives me error messages:

Software subscriptions status      
 
Software subscription       Maintained in       Last successful download       Error code       Error description        
Recommended       \\xxxxxxx\SophosUpdate       18.2.2010 16:44:17       00000002       Could not read from the update source location        
 
Outstanding alerts and errors      
 
Update manager status      
Date/time       Code       Description        
2.3.2010 15:43:36       80040404       Threat detection data update failed.         
2.3.2010 15:35:39       80040401       Software update failed.         
2.3.2010 15:35:39       80040406       Delivery failed for software subscription 'Recommended'. Access to the source update location is denied or the location is otherwise unavailable.        
 
User and psw seems alright as I am able to log and download updates manualy.

Thanks, avivacz

:1612


This thread was automatically locked due to age.
  • 0

    Hello avivacz,

    what does the SUMTrace20100302....log say? Search for failed, there should be some details. Also the usual questions - did it work before? What is the source - Sophos? And where have you logged on to to download the updates manually?

    Christian

    :1614
  • 0

    Hello Christian,

    I can't find log you mention :-(. I suppose it worked, as I installed SEC on February 3. and last update is February 18. Source is Sophos. Manually I downloaded IDE from sophos.com/downloads/ide/ just to be sure there is no problem with account.

    avivacz

    :1626
  • 0

    Hello avivacz,

    the SUMTrace logs are in [%ALLUSERSPROFILE%Application Data|%PROGRAMDATA%]\Sophos\Update Manager\Logs. 

    BTW: No credentials are required for downloading IDEs from sophos.com (even if you enter them somewhere on the path). And this is not the place SUM uses to download updates.

    Well, try to find the logs and maybe they tell us more.

    Christian

    :1627
  • 0

    Christian,

    In Update Manager - Sources is Sophos as the source. In Source Details there is Address (Sophos) and Username and Psw. Bellow is Proxy.

    You right with the SUMTrace.... didn't search in hidden folders.... error in this file is:

    Error during package synchronisation: Checksum error: 6a253babe3955da8b2c2befba5248953

    I try new clean installation on different machine, but with the same result, except Last update stated 'Never'

    avivacz

    :1628
  • 0

    Hm ... both on the old and new machine? You should call support with what you know.

    I've never encountered a persistent checksum error. What's in the lines above and below and is it the same error on both the old and the new machine? And - wild guess, is a process named cidaemon running?

    Christian

    :1630
  • 0

    Christian,

    there is part of log... and yes, it's on both servers...

    2010-03-03 00:10:00 : Package synchronisation started.
    2010-03-03 00:10:00 : Cmd-ALL << [I1012][6a253babe3955da8b2c2befba5248953x000.dat] Starting to synchronise file '6a253babe3955da8b2c2befba5248953x000.dat'...
    2010-03-03 00:10:00 : Error during package synchronisation: Checksum error: 6a253babe3955da8b2c2befba5248953
    2010-03-03 00:10:00 : Cmd-ALL << [E401E][7381C59E-B205-422E-9838-3D6C21425867][Checksum error: 6a253babe3955da8b2c2befba5248953][RECOMMENDED][SOPHOS] Supplement synchronization operation failed when synchronizing payload '7381C59E-B205-422E-9838-3D6C21425867' because of a checksum error. Details: Checksum error: 6a253babe3955da8b2c2befba5248953
    2010-03-03 00:10:00 : Cmd-ALL << [E401E][7381C59E-B205-422E-9838-3D6C21425867][Checksum error: 6a253babe3955da8b2c2befba5248953][RECOMMENDED][SOPHOS] Supplement synchronization operation failed when synchronizing payload '7381C59E-B205-422E-9838-3D6C21425867' because of a checksum error. Details: Checksum error: 6a253babe3955da8b2c2befba5248953
    2010-03-03 00:10:00 : Cmd-ALL << [E403C][F26F7EC0-1302-4DA7-8B6B-A5383051D41A][Not attempted.][RECOMMENDED][SOPHOS] Supplements for payload 'F26F7EC0-1302-4DA7-8B6B-A5383051D41A' could not be synchronised because the synchronise operation failed due to an earlier error.
    2010-03-03 00:10:00 : Cmd-ALL << [E403C][7D48A012-0C64-4F21-BA27-A9CEDF442749][Not attempted.][0.0.0][SOPHOS] Supplements for payload '7D48A012-0C64-4F21-BA27-A9CEDF442749' could not be synchronised because the synchronise operation failed due to an earlier error.
    2010-03-03 00:10:00 : Cmd-ALL << [E403C][A845A8B5-6532-4EF1-B19E-1DB2B3CB73D1][Not attempted.][RECOMMENDED][SOPHOS] Supplements for payload 'A845A8B5-6532-4EF1-B19E-1DB2B3CB73D1' could not be synchronised because the synchronise operation failed due to an earlier error.
    2010-03-03 00:10:00 : Cmd-ALL << [E400D][ActionSyncSupplements][DispatcherSupplements-2010-03-02T23-09-54-187] Action 'ActionSyncSupplements' with caller 'DispatcherSupplements-2010-03-02T23-09-54-187' failed!

    and so on.... :-)

    And I don't have cidaemon running...

    OK enough digging, I'm calling support. Thanks anyway :-)

    avivacz

    :1633
  • 0

    I'm getting the exact same thing. I think it's a permission issue with the "working" directory. I'll be calling Sophos Support soon as well. Please post if you get an answer!

    Thanks

    :1647
Unfiltered HTML