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Update Manager - errors 8004040x

avivacz

Hello,

can you help me with updates? After new installation SEC4 I can't update IDE on workstations because an Update Manager gives me error messages:

Software subscriptions status      
 
Software subscription       Maintained in       Last successful download       Error code       Error description        
Recommended       \\xxxxxxx\SophosUpdate       18.2.2010 16:44:17       00000002       Could not read from the update source location        
 
Outstanding alerts and errors      
 
Update manager status      
Date/time       Code       Description        
2.3.2010 15:43:36       80040404       Threat detection data update failed.         
2.3.2010 15:35:39       80040401       Software update failed.         
2.3.2010 15:35:39       80040406       Delivery failed for software subscription 'Recommended'. Access to the source update location is denied or the location is otherwise unavailable.        
 
User and psw seems alright as I am able to log and download updates manualy.

Thanks, avivacz

:1612


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    Hello avivacz,

    the SUMTrace logs are in [%ALLUSERSPROFILE%Application Data|%PROGRAMDATA%]\Sophos\Update Manager\Logs. 

    BTW: No credentials are required for downloading IDEs from sophos.com (even if you enter them somewhere on the path). And this is not the place SUM uses to download updates.

    Well, try to find the logs and maybe they tell us more.

    Christian

    :1627
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  • 0

    Hello avivacz,

    the SUMTrace logs are in [%ALLUSERSPROFILE%Application Data|%PROGRAMDATA%]\Sophos\Update Manager\Logs. 

    BTW: No credentials are required for downloading IDEs from sophos.com (even if you enter them somewhere on the path). And this is not the place SUM uses to download updates.

    Well, try to find the logs and maybe they tell us more.

    Christian

    :1627
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