Trouble deploying to Windows 7

Hi,

I have SCF2 running on my Windows 7 Pro laptop and I didn't do anything prior to installing so it should work fine.

I assume the service that is failing is:

"Sophos Client Firewall" - "C:\Program Files\Sophos\Sophos Client Firewall\SCFService.exe"

If so I would try the following to better understand what might be wrong.

1. Create the key:

[HKEY_LOCAL_MACHINE\SOFTWARE\Sophos\Sophos Client Firewall\debug\SCFService.exe]
"filename"="C:\\scf.txt"
Then try and start the above service.  This should log to "C:\scf.txt", it's quite verbose but an error message in there might point you in the right direction.

2. Use ProcessMonitor (http://technet.microsoft.com/en-us/sysinternals/bb896645.aspx) when starting the service.  This is a quick way in identifying a problem with permissions to either the registry or files.

If you're still having no joy, I would recommend opening a case with Sophos support supplying these 2 logs, saving the Process Monitor log files as a PML, including all events.

I hope this helps

Thanks.

Hi Keith,

you may also try the following procedure if the firewall service is not startable:

Remove the Client firewal

Reboot the system

Run "netsh int ip reset" from the commandline (you migh loose your ip configuration set so you will have to set everything up again)

Install the firewall.

Cheers