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How to exclude Volume Shadow Copies from On-Access scanning?

I have tried excluding the directory "\Device\HardDiskVolumeShadowCopy*" but keep receiving an error "Invalid exclusion entered". How can the Volume Shadow Copies be excluded?

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0 SethBrown over 8 years ago

According to Sophos tech support removing the * wildcard and defining the exclusion as a "Folder" path \Device\HardDiskVolumeShadowCopy\ will exclude all Volume Shadow Copies.
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0 Ravi Chandra over 8 years ago in reply to SethBrown

Is it recommended to exclude the volume shadow copy? sometimes volume shadow copy contains the Virus file.
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0 Aditya Patel over 8 years ago in reply to Ravi Chandra

Hi Ravi,

you can apply Exclusions if needed , basically shadow copies may contain virus if the copies were made from an infected system . But it just a requirement if you trust the system itself.

Thanks and Regards

Aditya Patel | Network and Security Engineer.

Regards,

Aditya Patel
Global Escalation Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Sign up for SMS Alerts
If a post solves your question use the 'This helped me' link.
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0 Aditya Patel over 8 years ago in reply to Ravi Chandra

Hi Ravi,

you can apply Exclusions if needed , basically shadow copies may contain virus if the copies were made from an infected system . But it just a requirement if you trust the system itself.

Thanks and Regards

Aditya Patel | Network and Security Engineer.

Regards,

Aditya Patel
Global Escalation Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Sign up for SMS Alerts
If a post solves your question use the 'This helped me' link.
Cancel
Vote Up 0 Vote Down

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