Can not manage/add linux servers from Sophos Enterprise Console

Question

Hi,

We are unable to manage linux servers from sophos enterprise console(5.2.1R2). Steps to replicate :

1. Add the linux server to enterprise console.

2. Rightclick on it and choose protect. Click next two times.

3. Error shown : The applied software subscription does not contain software this computer can use.

Attached is screenshot.

Regards,

Shinoj.

This thread was automatically locked due to age.

ruckus · Accepted Answer

What does the router log show? Any errors (shown on lines with 'E')?

Example:

/opt/sophos-av/rms/Router/Logs/Router*.log

[DATE] [TIME] 3700 I Opening initialisation file: ./MRInit.conf
[DATE] [TIME] 3700 I Opening root certificate initialisation file: ./cac.pem
[DATE] [TIME] 3700 E MRInitData failed with exception: CAccessFailureException:CACertificate not found
[DATE] [TIME] 3700 D Old certificate not present, using new.
[DATE] [TIME] 3700 T New Message Router identity key is present. 
 :48684