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Sophos Update Manager removal

rsb3rsb3

We are trying to install Sophos  sec_51_sfx  on Windows 2008 Server R2 but it continually errors the Sophos Update Manager is already installed. We have looked in add/remove programs and can't find anything installed.

Error - Sophos Update Manager is already installed. Please uninstall it before continuing.

During installation what check does it do to determine SUM is installed?

Seems that 5.0 was previously loaded but not sure how it was uninstalled since I inherited this server.

Thanks,

rsb3

:35685


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  • 0
    1. Check to see if either of  the registry keys exist:
      • HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Uninstall\{2C7A82DB-69BC-4198-AC26-BB862F1BE4D0}
      • HKEY_LOCAL_MACHINE\Software\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{2C7A82DB-69BC-4198-AC26-BB862F1BE4D0}
    2. If present and no DisplayName is named value exists it will not show in Add/Remove programs or Programs & Features.
    3. Instead run the following command to uninstall it (this string will be present in the registry so you can copy and paste it out from there):
      MsiExec.exe /X {2C7A82DB-69BC-4198-AC26-BB862F1BE4D0}
    :35697

     - - - - - - - - - - - -

    Communities Moderator, SOPHOS
    Knowledge Base  |  @SophosSupport  |  Video tutorials
    Remember to like a post.  If a post (on a question thread) solves your question use the 'This helped me' link.

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  • 0
    1. Check to see if either of  the registry keys exist:
      • HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Uninstall\{2C7A82DB-69BC-4198-AC26-BB862F1BE4D0}
      • HKEY_LOCAL_MACHINE\Software\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{2C7A82DB-69BC-4198-AC26-BB862F1BE4D0}
    2. If present and no DisplayName is named value exists it will not show in Add/Remove programs or Programs & Features.
    3. Instead run the following command to uninstall it (this string will be present in the registry so you can copy and paste it out from there):
      MsiExec.exe /X {2C7A82DB-69BC-4198-AC26-BB862F1BE4D0}
    :35697

     - - - - - - - - - - - -

    Communities Moderator, SOPHOS
    Knowledge Base  |  @SophosSupport  |  Video tutorials
    Remember to like a post.  If a post (on a question thread) solves your question use the 'This helped me' link.

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